cancel
Showing results for 
Search instead for 
Did you mean: 

Painful browsing the forum, like wading through treacle

Community Veteran
Posts: 5,981
Thanks: 1,724
Fixes: 38
Registered: ‎16-10-2014

Re: Painful browsing the forum, like wading through treacle

Ah, now that I don't know. But even then it doesn't really explain why some people get the delays and others don't because if the propriety stuff is flawed then whatever it is, is subtle, to say the least.

My reply to your edit @jab1:- That is what got me thinking about routing as each request can take a different route to the host so the whole thing appears random.

Community Gaffer
Community Gaffer
Posts: 2,647
Thanks: 4,442
Fixes: 85
Registered: ‎29-09-2011

Re: Painful browsing the forum, like wading through treacle

Lithium has responded to the thread advising that they haven't been alerted by any of their monitoring software and that 

 

they've looked at a browser tool:  which shows that the community page loads within 6 seconds

They've also asked

 

Are they all on Plusnet services when connecting to community? If so can the users replicate this from a device such as a mobile handset off the Plusnet network such as 3/4g? 

it seems to me like you guys can replicate it on other devices and via other netwroks but we'd appreciate clarity. Lithium are reading the thread so what you're saying is also shared with them.

 Jono H
 Plusnet Community Manager
jab1
Aspiring Hero
Posts: 2,519
Thanks: 702
Fixes: 12
Registered: ‎24-02-2012

Re: Painful browsing the forum, like wading through treacle

@JonoH - I would have thought my post #25 was fairly conclusive.Wink

John
Marksfish
Aspiring Pro
Posts: 545
Thanks: 50
Fixes: 3
Registered: ‎22-11-2014

Re: Painful browsing the forum, like wading through treacle


@jab1 wrote:

@Townman Good questions, but my specific problem is not the speed at which a page loads, but the length of time 'waiting for community. plus.net' is visible on my browser, which makes me wonder if the fault is at a lower level - once that notification disappears, pages load instantly. Also interesting to note that refreshing the forum home page after I have been away is almost instant, but loading individual boards or threads after that results in a wait of anything from 5-20 seconds.


It is the community.plus.net waiting time that does for me too, on Chrome. I only visit the forums on mu PN connection and on my laptop of pc, also running Chrome.

jab1
Aspiring Hero
Posts: 2,519
Thanks: 702
Fixes: 12
Registered: ‎24-02-2012

Re: Painful browsing the forum, like wading through treacle

@Marksfish Thanks for that confirmation - it almost appears that the Lithium server 'forgets' you are connected and you have to wait for it to be found again, if that makes sense?Undecided

John
Superuser
Superuser
Posts: 3,610
Thanks: 2,047
Fixes: 12
Registered: ‎10-04-2007

Re: Painful browsing the forum, like wading through treacle

Pretty awful this morning using my Android Tablet and Chrome via Plusnet network.

Connection repeatedly timed out when changing pages.  After timeout worked speedily for a while then - another timeout.  Rinse + Repeat!

Moderator
Moderator
Posts: 27,684
Thanks: 2,068
Fixes: 220
Registered: ‎14-04-2007

Re: Painful browsing the forum, like wading through treacle

It's just not consistent for me.

One minute it is dreadfully slow, next minute it seems to be trying to catch up.

Customer and Forum Moderator. Windows 10 Firefox 66.0 (64-bit)

jab1
Aspiring Hero
Posts: 2,519
Thanks: 702
Fixes: 12
Registered: ‎24-02-2012

Re: Painful browsing the forum, like wading through treacle

My experience, too, @Strat, but overall it is still painfully slow.

John
Superuser
Superuser
Posts: 13,376
Thanks: 4,740
Fixes: 27
Registered: ‎22-08-2007

Re: Painful browsing the forum, like wading through treacle

It might be relevant / helpful if those reporting slow rendering could advise of which browser they use.

I have noticed that loading / rendering using MS Edge can be very painful and clunky.

Though Chrome is a bit quicker, you can still see the pain dry with messages reporting a wait for this service or that service and delays trying to establish a secure connection.

I also notice reference to liveperson server which is the chat service.  Just why is the forum trying to connect to chat?  Makes me wonder if unnecessary connections to the chat service contributes to making that service slow as well?

jab1
Aspiring Hero
Posts: 2,519
Thanks: 702
Fixes: 12
Registered: ‎24-02-2012

Re: Painful browsing the forum, like wading through treacle

@Townman - See post #25 for fairly extensive resume.Smiley

I am finding the forum horrendously slow 99% of the time with just the 1-in-a-1,000 (or so it seems) acceptable response time. It is slowly getting worse.

John
Community Veteran
Posts: 5,302
Thanks: 537
Fixes: 22
Registered: ‎10-06-2010

Re: Painful browsing the forum, like wading through treacle


@Townman wrote:

you can still see the pain dry

Watching pain dry Huh


Community Gaffer
Community Gaffer
Posts: 13,868
Thanks: 1,382
Fixes: 116
Registered: ‎04-04-2007

Re: Painful browsing the forum, like wading through treacle

To add my 2p, things have been pretty bad for me of late too, across various connections/VPNs ☹️
Edit: forgot to add: using Chrome

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

jab1
Aspiring Hero
Posts: 2,519
Thanks: 702
Fixes: 12
Registered: ‎24-02-2012

Re: Painful browsing the forum, like wading through treacle

IF Lithium are reading this thread - have you identified any problem? The situation is getting extremely annoymg.

John
JayG
Pro
Posts: 1,075
Thanks: 118
Fixes: 3
Registered: ‎30-10-2011

Re: Painful browsing the forum, like wading through treacle

Since my last post mentioning slow page loading on 8th January it's been OK every day (some operations lagging slightly but mostly quite acceptable.)

Win7 PC/Chrome.

RichardB
Pro
Posts: 446
Thanks: 142
Fixes: 10
Registered: ‎19-11-2008

Re: Painful browsing the forum, like wading through treacle

@JonoH


@JonoH wrote:

 they've looked at a browser tool:  which shows that the community page loads within 6 seconds


Today the forum does appear to take approx. six seconds to load each page.

Is 6 seconds considered acceptable?

It seems like "browsing through treacle" to me Sad