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Painful browsing the forum, like wading through treacle

jab1
Aspiring Hero
Posts: 2,502
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Registered: ‎24-02-2012

Re: Painful browsing the forum, like wading through treacle

You are lucky it's only six seconds - my last reply to a post elsewhere just before this took 17 seconds to 'find' community.plus.net.Knuppel

John
Marksfish
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Registered: ‎22-11-2014

Re: Painful browsing the forum, like wading through treacle

For the first time it has affected my posting. Press the post button, went to the loo and came back, still looking for community.plus.net. I know i'm quick, but not even I can get to room 100 and back in 6 seconds Smiley

smiffy1
Rising Star
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Registered: ‎23-09-2018

Re: Painful browsing the forum, like wading through treacle

Its terrible Ticked off

Marksfish
Aspiring Pro
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Registered: ‎22-11-2014

Re: Painful browsing the forum, like wading through treacle

My results show the second run at 15 seconds and the 1 either side high 9 seconds

https://www.webpagetest.org/result/190201_WV_3fbf7b6c92f4ba7a06cb52ee1e4d5efa/

Moderator
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Re: Painful browsing the forum, like wading through treacle


@Townman 
wrote:I also notice reference to liveperson server which is the chat service.  Just why is the forum trying to connect to chat?  Makes me wonder if unnecessary connections to the chat service contributes to making that service slow as well?

Yes, this. It can sit there for quite some time allegedly transferring data.

liveperson file.JPG

Customer and Forum Moderator. Windows 10 Firefox 65.0.2 (64-bit)

Superuser
Superuser
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Registered: ‎22-08-2007

Re: Painful browsing the forum, like wading through treacle

@JonoH

Is it possible to get Lithium tech directly involved on this thread please? I’m sure there’s lots we can do to help if they ask the right questions.

I provided very detailed screen loading recordings and diagnostic traces to Jack before he left. Did they ever get sent to Lithium?
Superuser
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Re: Painful browsing the forum, like wading through treacle

Am connected over EE 4G on Safari (iPhone).

Pages are loading / rendering in part but are taking forever to complete the load process.
Highlighted
JayG
Pro
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Registered: ‎30-10-2011

Re: Painful browsing the forum, like wading through treacle

After a long run of few problems, today has been consistently slow (most pages taking up to 10 secs. to load )
Still Win7/Chrome.
Marksfish
Aspiring Pro
Posts: 544
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Registered: ‎22-11-2014

Re: Painful browsing the forum, like wading through treacle

Do Lithium host the forum or PN? Could it be the hosting thta is an issue rather than the software?

jab1
Aspiring Hero
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Registered: ‎24-02-2012

Re: Painful browsing the forum, like wading through treacle

I've just about given up reporting the appalling speed @JayG - Lithium obviously are not giving this issue any priority - if they are investigating at all.Undecided

John
jab1
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Registered: ‎24-02-2012

Re: Painful browsing the forum, like wading through treacle

@Marksfish Lithium host the forum - in Holland, I believe.

John
Superuser
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Re: Painful browsing the forum, like wading through treacle

Liking something takes for ever and replying takes even longer.

 

Now FTTC connection to PN Towers, Win10 Edge browser.

 

Editing a post is slower than paint drying - you can see the raw HTML being displayed before it is re-processed, displayed and the page jumps around.

 

@JonoH - Is lithium really looking at this topic and if yes, what are they actually doing please?  So do miss @jaread83 !! Cry

 

 

 

 

jab1
Aspiring Hero
Posts: 2,502
Thanks: 699
Fixes: 12
Registered: ‎24-02-2012

Re: Painful browsing the forum, like wading through treacle

Exactly, @Townman - the only action which seems fairly quick is refreshing the forum main page when I've been away a while.

Everything else - accessing individual boards, topics, replying is like being on 56k dial-up in peak hours. (And yes, I do remember those days.Smiley )

John
Community Gaffer
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Re: Painful browsing the forum, like wading through treacle

Lithium have asked if some of you would be happy to provide a tracert so that they can try to see where the issue is. 

 Jono H
 Plusnet Community Manager
Superuser
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Re: Painful browsing the forum, like wading through treacle

@JonoH

As requested - over PN Network (fixed IP address so early routing might be different)

PS C:\Users> tracert community.plus.net

Tracing route to aptgm87544.lithium.com [46.19.168.229]
over a maximum of 30 hops:

  1    29 ms     4 ms     3 ms  ZyXEL.Home [192.168.1.1]
  2    13 ms    18 ms    13 ms  gi12-0-0-441.ptn-ag04.plus.net [84.93.253.72]
  3    14 ms    14 ms    13 ms  gi2-1-444.ptn-gw01.plus.net [84.93.253.79]
  4    14 ms    15 ms    14 ms  195.99.125.140
  5    14 ms    13 ms    29 ms  peer1-et-0-0-1.interxion.ukcore.bt.net [62.172.103.54]
  6     *        *        *     Request timed out.
  7    22 ms    20 ms    21 ms  216.52.199.38
  8    20 ms    22 ms    19 ms  core1.be3.ams004.pnap.net [216.52.199.50]
  9    21 ms    21 ms    21 ms  border3.ae2-bbnet2.ams004.pnap.net [95.172.78.70]
 10    24 ms    19 ms    19 ms  lithiumtechinc-5.edge1.ams004.pnap.net [95.172.78.146]
 11    20 ms    27 ms    20 ms  aptgm87544.lithium.com [46.19.168.229]

Trace complete.