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Open Forums.... Why ?

FIXED
Infinity
Pro
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Registered: 19-06-2011

Open Forums.... Why ?

Why allow an open forum, which seems to have a pre-ponderous of "Newbie" / non subscribers moaning / trolling, or the recent Spam Messages / Postings.

Just what are the benefits ?

None that I can see.

 

Anyone can view the forums, if they want an insight into Plusnet, why allow them to post ?

Eventually some people are banned, but not before many subscribers appear to have been spammed.

 

When do the malicious postings & emails start ?

 

Usually 1am-ish, when the mods are all safely tucked up in bed !

 

IMHO the Forums should go back to being Plusnet Subscribers only

 

Let's have a Poll or other Consensus on this shall we ....

22 REPLIES
jab1
Seasoned Pro
Posts: 1,463
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Registered: 24-02-2012

Re: Open Forums.... Why ?

@Infinity - I kind of agree that making these forums 'open' risks spam/trolling, but I personally haven't seen or been affected by it (yet).

I think, based on what I've seen in the TalkTalk (also an open) forum, that it shouldn't be a major problem, and as Mav has said, as soon as these individuals are identified, they are banned.

Have we really seen a mass influx of trolls?

John
Community Veteran
Posts: 3,274
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Registered: 24-10-2013

Re: Open Forums.... Why ?

the trolls were already here long before the forum was made public.
Community Veteran
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Registered: 02-08-2007

Re: Open Forums.... Why ?

@Infinity

Whilst I agree with you I doubt PN would be willing to take action on the small number of users asking to go back to the forum allowing posts from members only.

Perhaps PN should have charged  those who were non customers a £10 joining fee if they wished to post on the forum that would have got rid of most of them. (Just kidding)

Community Veteran
Posts: 38,241
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Registered: 15-06-2007

Re: Open Forums.... Why ?

That is fundamentally impossible as there is no link between the present forums and the Plusnet backend systems

Going back to the original premise - I have seen very few spammers on this forum once you exclude first time posters with a problem

Infinity
Pro
Posts: 5,591
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Re: Open Forums.... Why ?

Fix

J1.jpegJ2.jpeg

 

These were just the first six of sixteen I received within one hour a week ago, early in the morning....

Plus some others from brucie !!

 

 

Reading several posts on this matter, I have decided to block all messages.

 

(Until and if the forums become "non open")

 

Minivanman
Hero
Posts: 4,794
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Registered: 04-11-2014

Re: Open Forums.... Why ?

Count me in as being in favour of plusnet subscribers only can post. Should be simple enough.

All views expressed are my own but you can express them too if you want to be right about everything like I am.
rongtw
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Re: Open Forums.... Why ?

Plus 1 for me Thumbs Up  agree subscibers only

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Community Veteran
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Registered: 02-08-2007

Re: Open Forums.... Why ?

Plus one for me as well.

 

Community Veteran
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Registered: 16-10-2014

Re: Open Forums.... Why ?

I like some of you were really against the idea of it being open to everyone, but with the exception of those messages from a week ago, for which protections have been enabled in the next roll-out, I really can't see what harm if any has been done, and add to the fact those wanting the forum to be 'locked' down you're wasting your time as I found out when I originally moaned about the forum being open prior to it's move. Apparently it can't (maybe read won't) be changed.

Community Gaffer
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Re: Open Forums.... Why ?


Mook wrote:

... for which protections have been enabled in the next roll-out


Those protections are already in place on the live community. Community veterans are not affected by the word challenge as they are established members so they do not get the Captcha. Normal community members will get the Captcha if they send more than 2 private messages within a minute (indicating they are spamming).

I am currently coming up with a plan to restrict what a user can do until ranking up a bit as suggested by Jim.

All this will require a lot of testing on the test community site we have set up and I am currently going through the fine details about that with the members there. With the Captcha word challenge in place and restrictions placed upon brand new users, it should make it a lot harder for a spammer to come along and wreak havoc right after registering.

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

Community Veteran
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Registered: 01-08-2007

Re: Open Forums.... Why ?

Like many i'm also in support of subscribers only being allowed on the forum.

It's been asked why non subscribers were allowed to join, I noticed an answer has not been given will this point be answered?

I need a new signature... i'm bored of the old one!
Community Veteran
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Registered: 16-10-2014

Re: Open Forums.... Why ?


jaread83 wrote:

Mook wrote:

... for which protections have been enabled in the next roll-out


Those protections are already in place on the live community. ...


Even better. Smiley

Community Veteran
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Registered: 23-09-2010

Re: Open Forums.... Why ?


jaread83 wrote:

I am currently coming up with a plan to restrict what a user can do until ranking up a bit as suggested by Jim.


 

A fairly common restriction that I have seen on a few sites is new users being able to only post in a few specific sections. Which would usually be the help sections.

 

Community Gaffer
Community Gaffer
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Re: Open Forums.... Why ?

I think this may be possible, you can stop specific roles from posting in specific boards (I think, will need to experiment). I have made a note of this on the staging site discussion. If I am going to restrict new users, may as well extend that to other areas as well while we are at it.

We just need to figure out what boards should not be posted in for brand new users. Some users might want to register to chat and may not have a 'problem' to solve at first but would like to participate in discussion elsewhere. Something to think about.

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