In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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@Townman That is probably because @Strat originally posted the 'mattress' post on the wrong topic, then moved it, or something like that - I spotted it and advised.
