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No more email from forum private message

FIXED
goldenfibre
Seasoned Pro
Posts: 3,286
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Registered: ‎01-06-2010

No more email from forum private message

Is everyone else still getting their emails from this site forum such as private message?  The last one I got was April 1st and then suddenly it all stopped.

 

Plusnet Community Mailer community@plus.net via eu.khoros-mail.com 

 

I checked my email as this haven't been blocked or spam. Look like it broken on the forum as I did checked to ensure all private message are ticked box to sent to my email. Nothing went to my inbox email anymore. I have to go to the form website keep refresh the page unsure I got message is very annoying.

9 REPLIES 9
goldenfibre
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Re: No more email from forum private message

Updated:

 

It's gmail (google has stopped using plusnet forum) because I add new gmail address and still nothing come through as I look in spam, nothing there to verify my email. So, I try ProtonMail and this time I got it and have verify my new email address.

 

Sound like Google no longer support any email from community@plus.net via eu.khoros-mail.com (thinking it from Russia)

goldenfibre
Seasoned Pro
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Registered: ‎01-06-2010

Re: No more email from forum private message

Updated:

 

Protonmail are now blocked any email from plusnet (don't understand why?)

 

email block.jpg

 

 

bobpullen
Community Gaffer
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Re: No more email from forum private message

It looks like Google (and probably now Protonmail) are rejecting the messages due to failed DMARC alignment. I have prodded a few people internally to see what can be done about it.

Nothing to do with Russia.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

goldenfibre
Seasoned Pro
Posts: 3,286
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Registered: ‎01-06-2010

Re: No more email from forum private message

@Bob Thanks for letting me know as I thought it was down to my internet blocked from any email from plusnet.

 

Do let me know once it fixed so I can updated go back to my old gmail address once plusnet has fixed this issues.

dvorak
Moderator
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Re: No more email from forum private message


Moderators Note


This topic has been moved from Everything Else to Community Feedback

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dvorak
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Re: No more email from forum private message

I'm suffering too - but my mail forwarder is seeming to mangle the header so mine just drops into gmail spam.
I've never spent so much time looking at my spam mails Sad
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Gandalf
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Re: No more email from forum private message

I was blessed with being emailed a private message last night, so I thought good news, but unfortunately nothing since to my plus.net work email address. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
JonoH
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Re: No more email from forum private message

Fix

Good morning. Really sorry it's taken so long, but that should now be resolved.

Thank you

 Jono H
 Plusnet Community Manager
dvorak
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Re: No more email from forum private message

Working here, whoop Smiley
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