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New forum - Can't upload Avatar from computer

Nibiru
Community Veteran
Posts: 5,797
Thanks: 426
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Registered: ‎11-08-2007

New forum - Can't upload Avatar from computer

Trying to upload an Avatar file from my own computer, doesn't work.

 

Within the forum, I navigate to "My Settings",

select the "Avatars" tab,

select the "From the Community" section, where it shows "Current avatar",

Clicking the hyperlink for "Upload an Avatar",

brings up a pop-up that says "Choose An Avatar From My Computer",

Selecting the [Browse] button does nothing.

 

There is no dialogue box to choose the file from the computer !

 

Cant-upload-Avatar-from-computer.jpg

 

I know there are other ways of uploading the file, but this specific method is broken !.

 

Plusnet FTTC 80/20 IPv4/30, Hurricane Electric 6in4 IPv6/48, Pulse8 landline & calls, SamKnows 600N
Vigor 130 modem, pfSense 2.6.0 router, DrayTek WAPs, Devolo dLAN 500, Gigaset N300A-IP VoIP DECT
11 REPLIES 11
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,192
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Fixes: 255
Registered: ‎25-03-2015

Re: New forum - Can't upload Avatar from computer

Seems to be working fine for me. Could you provide further info to help us look in to this.

Do you experience the problem on multiple web browsers? Which browsers do you experience the problem on? Are the browsers the newest version etc.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
Anotherone
Champion
Posts: 19,107
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Registered: ‎31-08-2007

Re: New forum - Can't upload Avatar from computer

Worked for me at launch and yesterday. I'll test again now.

Anotherone
Champion
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Registered: ‎31-08-2007

Re: New forum - Can't upload Avatar from computer

Dialogue all working for me.

You know the usual IT cure for strange bugs Wink Try clearing caches, close browser completely and re-open, if all else fails, reboot. See if it continues.

Nibiru
Community Veteran
Posts: 5,797
Thanks: 426
Fixes: 12
Registered: ‎11-08-2007

Re: New forum - Can't upload Avatar from computer

I suspect there is something different about the coding on that specific page, because everywhere else I've tried uploading a jpg to this forum from my computer works correctly and as expected, including that screenshot image in my original post in this topic.

 

When I first logged in to this forum and attempted to upload my Avatar, I managed to achieve it by uploading the image from my computer to my personal webspace, then uploaded that copy to this forum using a web URL.

Plusnet FTTC 80/20 IPv4/30, Hurricane Electric 6in4 IPv6/48, Pulse8 landline & calls, SamKnows 600N
Vigor 130 modem, pfSense 2.6.0 router, DrayTek WAPs, Devolo dLAN 500, Gigaset N300A-IP VoIP DECT
Anotherone
Champion
Posts: 19,107
Thanks: 455
Fixes: 21
Registered: ‎31-08-2007

Re: New forum - Can't upload Avatar from computer

Is it working now by any chance? I may have an explanation.

Nibiru
Community Veteran
Posts: 5,797
Thanks: 426
Fixes: 12
Registered: ‎11-08-2007

Re: New forum - Can't upload Avatar from computer

You know the usual IT cure for strange bugs, Try clearing caches, close browser completely and re-open, if all else fails, reboot. See if it continues.

No, that's what happens when you are running on Windows !  tongue09

Plusnet FTTC 80/20 IPv4/30, Hurricane Electric 6in4 IPv6/48, Pulse8 landline & calls, SamKnows 600N
Vigor 130 modem, pfSense 2.6.0 router, DrayTek WAPs, Devolo dLAN 500, Gigaset N300A-IP VoIP DECT
Nibiru
Community Veteran
Posts: 5,797
Thanks: 426
Fixes: 12
Registered: ‎11-08-2007

Re: New forum - Can't upload Avatar from computer

Is it working now by any chance? I may have an explanation.

No it still isn't working, and I don't really care, as I've managed to set it by my other method.

 

I just wanted to log the fact that I've seen yet another problem with this sodding forum, just in case another member is struggling, and to propose my work-around.

 

Plusnet can fix this themselves, or add it to their infamous "we're looking in to it" list.

Plusnet FTTC 80/20 IPv4/30, Hurricane Electric 6in4 IPv6/48, Pulse8 landline & calls, SamKnows 600N
Vigor 130 modem, pfSense 2.6.0 router, DrayTek WAPs, Devolo dLAN 500, Gigaset N300A-IP VoIP DECT
Anotherone
Champion
Posts: 19,107
Thanks: 455
Fixes: 21
Registered: ‎31-08-2007

Re: New forum - Can't upload Avatar from computer

I have heard similar on 'nix systems Tongue (rare admittedly).

HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,192
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Registered: ‎25-03-2015

Re: New forum - Can't upload Avatar from computer


@Nibiru wrote:

I just wanted to log the fact that I've seen yet another problem...

Plusnet can fix this themselves, or add it to their infamous "we're looking in to it" list.

We'd appreciate if you could provide us any further info as this isn't a problem I've experienced or any other staff who I've asked.

 

@HarryB wrote:

Seems to be working fine for me. Could you provide further info to help us look in to this.

Do you experience the problem on multiple web browsers? Which browsers do you experience the problem on? Are the browsers the newest version etc.

If you don't want to provide any of this information, it will just take longer to investigate and we may not even be able to replicate the issue Undecided

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
billnotben
Community Veteran
Posts: 7,620
Thanks: 2,129
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Registered: ‎23-09-2010

Re: New forum - Can't upload Avatar from computer

I tried in vain to upload some new images to this forum with no result.

 

Then I realised I had to make sure that Java was enabled in my browser.

 

Maybe there should be a "Frustrated" section on the forum.

 

But I expect no one would be able to get in and post on it.

 

 

rongtw
Seasoned Hero
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Registered: ‎01-12-2010

Re: New forum - Can't upload Avatar from computer

Good idea Billnotben , FRUSTRATED forum Funny

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