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Member for over 10 years, but no email sent to reset password.

Quatermass
Newbie
Posts: 1
Registered: 07-04-2016

Member for over 10 years, but no email sent to reset password.

I've had to create this account just to post here.  I have been a member for over 10 years, and now seem to have lost the ability to use the support forums thanks to this switch.  I tried to log in with my old details, no go as I was told that no member with that name/password combination exists.

 

I tried to reset my password via the link, yet no email has been sent (and yes, I've checked the spam folder).  I've tried this three or four times now, all with the same outcome.  No email and no link to allow me access to the support forums of the broadband company that I PAY.

So, how do I regain access with my original account if Plusnet can't even bother sorting out the migration process?

8 REPLIES
Community Gaffer
Community Gaffer
Posts: 12,859
Thanks: 676
Fixes: 64
Registered: 04-04-2007

Re: Member for over 10 years, but no email sent to reset password.

Message me with your email address and old forum username and I'll take a look.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

VileReynard
Seasoned Pro
Posts: 10,583
Thanks: 192
Fixes: 9
Registered: 01-09-2007

Re: Member for over 10 years, but no email sent to reset password.

The change was an exercise in futility.

I don't expect these forums will get used much, in the future.

Community Gaffer
Community Gaffer
Posts: 475
Thanks: 143
Fixes: 1
Registered: 11-05-2015

Re: Member for over 10 years, but no email sent to reset password.

Unfortunately it's an issue - we've worked really hard to get the migration right and it looks like it has for the majority. As Bob says, we'll get it sorted for you and also fix the root cause ASAP.

I'm sorry for the hassle.
VileReynard
Seasoned Pro
Posts: 10,583
Thanks: 192
Fixes: 9
Registered: 01-09-2007

Re: Member for over 10 years, but no email sent to reset password.

I can't even make a simple signature work, let alone find posts I might be interested in. There is no way I would try to muck about with this on a mobile - so why change something that mostly worked?

David_W
Rising Star
Posts: 2,293
Thanks: 29
Registered: 19-07-2007

Re: Member for over 10 years, but no email sent to reset password.

If sig's support HTML then it's easy as pie.....

 <p><img src="http://www.moiety.plus.com/newbie.gif"</img></p>
<p>Support via Land-Line <b>0800 432 0200</b></p>

 

If it doesn't support HTML then, it'll be a no image allowed sig (though I have seen images in sig's so I'm going to guess HTML does work......)

Community Gaffer
Community Gaffer
Posts: 12,859
Thanks: 676
Fixes: 64
Registered: 04-04-2007

Re: Member for over 10 years, but no email sent to reset password.

HTML does work. BBCode won't.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

Community Gaffer
Community Gaffer
Posts: 2,853
Thanks: 1,528
Fixes: 62
Registered: 22-02-2016

Re: Member for over 10 years, but no email sent to reset password.

You can use html in your signature that's no problem. Just so you are aware - Users have a height limit as a way to restrict signatures so you can't put in huge images or loads of content. You should be able to use plain html to make your signature a bit more personalised, use style tags on the containers to make it your own.

That was all a bit off topic so maybe we should create a new topic for signature suggestions and help with that going forward.

I hope @bobpullen is able to help OP out and restore their account.

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

VileReynard
Seasoned Pro
Posts: 10,583
Thanks: 192
Fixes: 9
Registered: 01-09-2007

Re: Member for over 10 years, but no email sent to reset password.

Thanks, it works