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Forum threw its toys out of the pram!

FIXED
Townman
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Forum threw its toys out of the pram!

About 09:10 today got a yellow splash screen asking that I report a service exception - 3A7D8C62 - whilst trying to access this topic - https://community.plus.net/t5/My-Account-Billing/Legacy-Justmail-and-its-future/td-p/1641365/jump-to...

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19 REPLIES 19
jab1
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Re: Forum threw its toys out of the pram!

You ain't the only one, @Townman 

John
MauriceC
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Re: Forum threw its toys out of the pram!

I've just had the same prompt @09:35.

The prompt screen has a "Return to original page" link - but this just does a page refresh!

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Townman
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Re: Forum threw its toys out of the pram!

Trying to access any of the 5 unread posts (via unread posts) in that topic throws a wobble!

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Townman
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Re: Forum threw its toys out of the pram!

Is the referred to topic in some kind of odd ball state - some level of restricted access?

I note that a new post was made to it by @JOLO just after midday upping my unread post count ... they are remain inaccessible.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Anonymous
Not applicable

Re: Forum threw its toys out of the pram!

I've just tried to read the update on the assumption that the issue was fixed but like yourself @Townman I still get exception message, so summit's broken that doesn't affect staff (LAN Users?) but only (WAN?) users like us.

Townman
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Re: Forum threw its toys out of the pram!

Apparently the OP can post to it without issue.

 

@JonoH  - it is worth trying to get Lithium looking at this before it vanishes due to a system restart or the like?

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JonoH
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Re: Forum threw its toys out of the pram!

Odd, I wonder what causes it. I can view it on the network, on the VPN and tethered to my phone. Strange

 Jono H
 Plusnet Community Manager
Townman
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Re: Forum threw its toys out of the pram!

@JonoH you have super human powers around here - social media staff also seem to be able to access it without issue.

Out of the box thinking - I can also elsewhere see boards reporting non-zero unread counts, where there are no unread posts.  Back in Jack's day out of sync cache servers were cited as being the cause for this.

There have been a number of reports around of date time stamps being nearly 24 hours in advance or the current time.  I'm musing if all of this points to a server out of time sync / zone (in the twilight zone)?

 

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MauriceC
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Re: Forum threw its toys out of the pram!

Yup!  I've also got the 'stuck' count on one board.  Looking at the 'unread' posts that board reports 'no posts'.

I guess I can clear "All posts in Community" to clear it but that's a bit of a sledgehammer

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Townman
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Re: Forum threw its toys out of the pram!

I have reproduced the error with this topic on a browser session which is not showing an unread post count error.  So there is no conspiracy! Azn

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dvorak
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Re: Forum threw its toys out of the pram!

I can access that thread too
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Townman
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Re: Forum threw its toys out of the pram!

But you too have super human powers!

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

dvorak
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Re: Forum threw its toys out of the pram!

true and it doesn't work when I'm logged out...
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Townman
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Re: Forum threw its toys out of the pram!

In which case might this simply be a failure of the "you do not have permissions to view this post" error handling?

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