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Forum "Who's Online" is broken

Anonymous
Not applicable

Forum "Who's Online" is broken

The display of "Who's Online" at the bottom of page https://community.plus.net/ 

is currently showing -

Screenshot 2023-08-04 at 18-36-43 Plusnet Community.png

 

I also doubt whether there are only 9 people logged in at this time !

.

178 REPLIES 178
jab1
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Registered: ‎24-02-2012

Re: Forum "Who's Online" is broken

@Anonymous Since around 1400, there have apparently been a max of 11 user on line - numerically - the actual number of visible users has been lower. I didn't see the obviously 'wonky' display that you show earlier, but I do now.

Suspect 'khorus' are at it again.

John
jab1
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Re: Forum "Who's Online" is broken

We now have the proper avatar display back - showing 15 users, but the number 'online' is only 11?Huh

John
Mav
Moderator
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Re: Forum "Who's Online" is broken

Showing 19 online with 19 avatars for me now.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

jab1
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Re: Forum "Who's Online" is broken

Definitely not resolved - as of 07.08 - it looks like this:

Screenshot 2023-08-05 at 07-08-14 Plusnet Community.png

John
Baldrick1
Moderator
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Re: Forum "Who's Online" is broken

Maybe it was just having a lie in this horrible wet Saturday morning. Currently 12 Avatars and 12 reported on line.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

jab1
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Registered: ‎24-02-2012

Re: Forum "Who's Online" is broken

Not according to this:

Screenshot 2023-08-05 at 08-04-19 Plusnet Community.pngAnd where am I?Huh

John
jab1
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Re: Forum "Who's Online" is broken

@SeanD  - Any chance you could investigate. I know it possibly doesn't seem important, but it is nice to know what 'help' is around at times.

John
SeanD
Aspiring Pro
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Re: Forum "Who's Online" is broken

Good morning @jab1,

 

Thanks for the heads up.  I have raised a support ticket with Khoros and have asked them to investigate.  Once I receive an update I will post back on this thread.

 

Cheers

Sean

Anonymous
Not applicable

Re: Forum "Who's Online" is broken

Still wrong -

 

Screenshot 2023-08-10 at 22-23-21 Plusnet Community.png

RealAleMadrid
Aspiring Hero
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Re: Forum "Who's Online" is broken

@Anonymous Don't be so impatient, it will be weeks before Khoros look at it, never mind fix it.🙄

jab1
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Registered: ‎24-02-2012

Re: Forum "Who's Online" is broken

I've supplied the evidence, four days ago - will be chasing again on Monday.

John
Anonymous
Not applicable

Re: Forum "Who's Online" is broken

More brokenness -

 

Screenshot 2023-08-18 at 01-48-17 Plusnet Community.png

Anonymous
Not applicable

Re: Forum "Who's Online" is broken

Another related problem -

 

Looking at the LIST of "Users Online", you can see the avatar for 'ukbobboy' is displayed incorrectly -

 

Screenshot 2023-08-22 at 13-47-57 Users Online - Plusnet Community.png

 

But if you navigate to 'ukbobboy's profile, the avatar is displayed as intended -

 

Screenshot 2023-08-22 at 13-48-55 ukbobboy.png

 

Then if you look at "Who's Online",  the same avatar is displaying in yet another way -

 

Screenshot 2023-08-22 at 13-57-40 Plusnet Community.png

 

 

 

 

jab1
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Re: Forum "Who's Online" is broken

@Anonymous I think that avatar is poorly constructed/may be oversize, but I agree it doesn't look good. However, despite me sending @SeanD a number of examples of the real issue in that area - the fact that users who are logged in do not appear thereon - Khorus say they 'can't duplicate the issue' - what, even when they have time-stamped examples?

If I was into conspiracy theory (which I am not), I would be thinking that those higher up were trying to find ways of neutering this forum in the same way they have the BT Broadband one so you see very little of customers concerns, and never see resolutions.

John