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Forum password reset

philipmpercival
Hooked
Posts: 5
Registered: 12-08-2016

Forum password reset

I have had to register a new account as the password reset system, was just telling me to correct the highlighted error (nothing was highlighted).  I used a mixture of letters and numbers.

 

Any chance of recovering my old account?

3 REPLIES
Community Gaffer
Community Gaffer
Posts: 2,853
Thanks: 1,528
Fixes: 62
Registered: 22-02-2016

Re: Forum password reset

Hi @philipmpercival,

I may be able to recover your old account. Can you PM me the username you wish to recover and I will take a look.

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philipmpercival
Hooked
Posts: 5
Registered: 12-08-2016

Re: Forum password reset

lemming
Grafter
Posts: 30
Thanks: 1
Registered: 16-03-2015

Re: Forum password reset

I had the same problem.  Got a password reset email (needed after the recent system update) and the setting of a new password was rejected, as above.  After no useful response from PN support  I eventually found  a mention on the forum that the reset seemed not to work under some versions of Firefox.  That seems to have been it.  I switched to another machine running an earlier version of FF and the reset was possible.