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Forum Rules

Community Veteran
Posts: 26,372
Thanks: 629
Fixes: 8
Registered: 10-04-2007

Forum Rules

Digital Care!
Quote
If at anytime you have reason to question the actions of a moderator, in the first instance send a PM to the Moderator, if your issue still cannot be resolved then contact a member of the Comms Team; Peter Jackson, Matt Taylor, Chris Parr, Bob Pullen or Mand Beckett who will discuss this with the moderators and make a final decision on your case.

Quote
Contact Us ticket posting
The posting of Contact Us tickets is permitted but the CS Agents name must be removed, unless prior permission has been given by the agent in question.  This also applies to names given during telephone conversations. Posting a ticket number will enable Plusnet employees to look into anything you might want to highlight. Note this does not include naming members of the Comms Team
jelv (a.k.a Spoon Whittler)
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10 REPLIES
Community Veteran
Posts: 26,372
Thanks: 629
Fixes: 8
Registered: 10-04-2007

Re: Forum Rules

Also:
Until I saw this Free Chat topic I was blissfully unaware that the rules had been changed.
Doesn't something need to be done to highlight the changed rules to all users?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
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Community Veteran
Posts: 26,372
Thanks: 629
Fixes: 8
Registered: 10-04-2007

Re: Forum Rules

Something for the Mods to discuss with Plusnet: http://custom.simplemachines.org/mods/index.php?mod=1343
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Lurker
Grafter
Posts: 1,867
Registered: 23-10-2008

Re: Forum Rules

The only thing missing is the ability to highlight the tab a different colour, of default to that page on logging in whenever the rules are changed.
A useful mod nonetheless.
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Forum Rules

Community Veteran
Posts: 26,372
Thanks: 629
Fixes: 8
Registered: 10-04-2007

Re: Forum Rules

That post never came to my attention in Unread Posts - if I didn't see it I'm sure the majority of users didn't.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 38,239
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Registered: 15-06-2007

Re: Forum Rules

I don't know why you didn't see it but Unread Posts was screwed up for me this morning - half of them weren't there
Community Veteran
Posts: 6,111
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Registered: 05-04-2007

Re: Forum Rules

Re. Digital Care: we stuck with ‘Comms’ because 1. ‘Digital Care’ is such a silly name, and 2. ‘Comms’ is what everyone knows them as. It's a bit like tickets vs. questions – the official PN term is the latter, but everyone calls them the former.
Community Veteran
Posts: 26,372
Thanks: 629
Fixes: 8
Registered: 10-04-2007

Re: Forum Rules

Thomas, I think your post should have read:
Re. Digital Care: we stuck with ‘Comms’ because 1. ‘Digital Care’ is such a silly name, 2. ‘Comms’ is what everyone knows them as, 3. ‘Digital Care’ is such a silly name and finally 4. ‘Digital Care’ is an utterly stupid name.
The reason I flagged it was because I noticed it had been changed in the second paragraph. In view of point 2 I wonder if you could add after the first occurrence "(formally called Comms Team and still commonly referred to as such)"
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Moderator
Moderator
Posts: 25,754
Thanks: 1,116
Fixes: 47
Registered: 14-04-2007

Re: Forum Rules

I think you are being a little unfair. Someone has probably been paid a great deal of money to design those name changes Wink
Customer and Forum Moderator.
Product of the Tyrell Corporation
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Forum Rules

yes a lot more than the Mods are paid Crazy