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Duplicate Post Reminders

artmo
Community Veteran
Posts: 19,524
Thanks: 487
Registered: ‎12-08-2007

Duplicate Post Reminders

I get an email from PN when a thread I have posted in gets another post for me to read. This is useful.

 

Recently I have been getting duplicate emails. Why is this?

 

 

28 REPLIES 28
Browni
Aspiring Hero
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Registered: ‎02-03-2016

Re: Duplicate Post Reminders

Posts being edited seem to do that.

This post has been edited Cool

 

 

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jaread83
Community Gaffer
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Re: Duplicate Post Reminders

That seems like a new thing that has been introduced with the platform updates. It seems to send an email when a post has been editted when you are subscribed to a thread.

It doesn't look like there are any settings to turn off notifications of editted posts though.. hmm.

It never did this before.. if you feel that this is an annoyance, I can ask Lithium to disable the notifications for editted posts (possibly) or put an idea forward to provide an option in the notification settings to turn it off?

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Browni
Aspiring Hero
Posts: 2,566
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Re: Duplicate Post Reminders

It's just happened to me with 2 emails for this post.

eta screenshot

doubleemail.PNG

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artmo
Community Veteran
Posts: 19,524
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Registered: ‎12-08-2007

Re: Duplicate Post Reminders

This is getting ridiculous. I am regularly getting 3 emails and on occasion I am getting 4. Can it please be dealt with.

 

 

jaread83
Community Gaffer
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Re: Duplicate Post Reminders

Really sorry that this is happening, I have sent an email to Lithium to chase this up to see what progress has been made.

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jaread83
Community Gaffer
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Re: Duplicate Post Reminders

Just letting you guys know that this issue has been escalated to tier 2 Lithium engineers to investigate further. Just wanted to keep you guys in the loop.

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artmo
Community Veteran
Posts: 19,524
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Registered: ‎12-08-2007

Re: Duplicate Post Reminders

@jaread83 Thanks for the update. It's still happening but not on every post.

 

artmo
Community Veteran
Posts: 19,524
Thanks: 487
Registered: ‎12-08-2007

Re: Duplicate Post Reminders

I'm still having problems with duplicate reminders. On one occasion I had 3 reminders.

 

When will this be resolved?

 

jaread83
Community Gaffer
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Re: Duplicate Post Reminders

Lithium emailed me on Monday to let me know that they are still investigating this with their tier 2 engineers. I will update when I get a more positive outcome of this.

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artmo
Community Veteran
Posts: 19,524
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Registered: ‎12-08-2007

Re: Duplicate Post Reminders

I am still getting duplicate email reminders.

 

MauriceC
Superuser
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Registered: ‎10-04-2007

Re: Duplicate Post Reminders

Patience @artmo  Lithium 'investigations' usually take some time.  Roll_eyes

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jaread83
Community Gaffer
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Re: Duplicate Post Reminders

This is still being investigated by Lithium.

Sorry for the delay in getting this sorted.

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Anonymous
Not applicable

Re: Duplicate Post Reminders

Mmm, you would have thought that a simple flag or bitmask to indicate that a mail has been sent would be easy to implement, after all that's really all it needs! But what do I know.

Townman
Superuser
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Re: Duplicate Post Reminders

Surely Lithium know what code they have changed, so it ought not to take this long to identify the cause?

There again, if their change control were a bit iffy.... Undecided

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.