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Duplicate Post Reminders

Community Veteran
Posts: 18,545
Thanks: 191
Registered: 12-08-2007

Duplicate Post Reminders

I get an email from PN when a thread I have posted in gets another post for me to read. This is useful.

 

Recently I have been getting duplicate emails. Why is this?

 

 

28 REPLIES
Browni
Seasoned Champion
Posts: 1,521
Thanks: 430
Fixes: 35
Registered: 02-03-2016

Re: Duplicate Post Reminders

Posts being edited seem to do that.

This post has been edited Cool

 

 

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
Community Gaffer
Community Gaffer
Posts: 2,859
Thanks: 1,534
Fixes: 62
Registered: 22-02-2016

Re: Duplicate Post Reminders

That seems like a new thing that has been introduced with the platform updates. It seems to send an email when a post has been editted when you are subscribed to a thread.

It doesn't look like there are any settings to turn off notifications of editted posts though.. hmm.

It never did this before.. if you feel that this is an annoyance, I can ask Lithium to disable the notifications for editted posts (possibly) or put an idea forward to provide an option in the notification settings to turn it off?

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Browni
Seasoned Champion
Posts: 1,521
Thanks: 430
Fixes: 35
Registered: 02-03-2016

Re: Duplicate Post Reminders

It's just happened to me with 2 emails for this post.

eta screenshot

doubleemail.PNG

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
Community Veteran
Posts: 18,545
Thanks: 191
Registered: 12-08-2007

Re: Duplicate Post Reminders

This is getting ridiculous. I am regularly getting 3 emails and on occasion I am getting 4. Can it please be dealt with.

 

 

Community Gaffer
Community Gaffer
Posts: 2,859
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Registered: 22-02-2016

Re: Duplicate Post Reminders

Really sorry that this is happening, I have sent an email to Lithium to chase this up to see what progress has been made.

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Community Gaffer
Community Gaffer
Posts: 2,859
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Re: Duplicate Post Reminders

Just letting you guys know that this issue has been escalated to tier 2 Lithium engineers to investigate further. Just wanted to keep you guys in the loop.

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Community Veteran
Posts: 18,545
Thanks: 191
Registered: 12-08-2007

Re: Duplicate Post Reminders

@jaread83 Thanks for the update. It's still happening but not on every post.

 

Community Veteran
Posts: 18,545
Thanks: 191
Registered: 12-08-2007

Re: Duplicate Post Reminders

I'm still having problems with duplicate reminders. On one occasion I had 3 reminders.

 

When will this be resolved?

 

Community Gaffer
Community Gaffer
Posts: 2,859
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Registered: 22-02-2016

Re: Duplicate Post Reminders

Lithium emailed me on Monday to let me know that they are still investigating this with their tier 2 engineers. I will update when I get a more positive outcome of this.

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Community Veteran
Posts: 18,545
Thanks: 191
Registered: 12-08-2007

Re: Duplicate Post Reminders

I am still getting duplicate email reminders.

 

Superuser
Superuser
Posts: 2,590
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Registered: 10-04-2007

Re: Duplicate Post Reminders

Patience @artmo  Lithium 'investigations' usually take some time.  Roll eyes

Community Gaffer
Community Gaffer
Posts: 2,859
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Registered: 22-02-2016

Re: Duplicate Post Reminders

This is still being investigated by Lithium.

Sorry for the delay in getting this sorted.

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Community Veteran
Posts: 4,766
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Registered: 16-10-2014

Re: Duplicate Post Reminders

Mmm, you would have thought that a simple flag or bitmask to indicate that a mail has been sent would be easy to implement, after all that's really all it needs! But what do I know.

Superuser
Superuser
Posts: 10,016
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Registered: 22-08-2007

Re: Duplicate Post Reminders

Surely Lithium know what code they have changed, so it ought not to take this long to identify the cause?

There again, if their change control were a bit iffy.... Undecided