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Can't log in to community forum

Lewy
Newbie
Posts: 2
Thanks: 1
Registered: 08-08-2017

Can't log in to community forum

I've been unable to log in to this forum with my normal details for several weeks. Even though I'm 100% certain my login details are correct, I tried the password reset link, but it doesn't actually send anything to my email address. I've spoken to someone on live chat who opened a ticket for me, but explained they were unable to resolve the matter themselves as the forum is a seperate part of the business and would need to be dealt with by the correct team, who they reffered my query to.

 

Several weeks later, I haven't heard from anyone and still can't log in, so have made a new user name with my hisband's email address, just so I could post this.

Can anyone help sort this for me please? Haven't posted my normal user name etc yet, as wasn't sure what details would be needed.

 

Thanks

5 REPLIES
Community Gaffer
Community Gaffer
Posts: 2,843
Thanks: 1,525
Fixes: 62
Registered: 22-02-2016

Re: Can't log in to community forum

Hi @Lewy,

I'd be happy to help with recovering your forum account. Was it an account created a while ago on our old system?

If you can PM me the username along with the email address associated with it so I can confirm that you are the owner of the account, I can take a look and reset the password for you.

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

Lewy
Newbie
Posts: 2
Thanks: 1
Registered: 08-08-2017

Re: Can't log in to community forum

Just PM'd you, thanks for the help

Community Gaffer
Community Gaffer
Posts: 2,843
Thanks: 1,525
Fixes: 62
Registered: 22-02-2016

Re: Can't log in to community forum

You're welcome. I have replied.

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.

caryn
Grafter
Posts: 81
Thanks: 1
Registered: 20-09-2010

Re: Can't log in to community forum

Thank again jaread83. Logging in as myself again Cheesy 

Community Gaffer
Community Gaffer
Posts: 2,843
Thanks: 1,525
Fixes: 62
Registered: 22-02-2016

Re: Can't log in to community forum

Excellent! Glad to see you got your account back Smiley

Let me know if there is anything else I can do for you in regards to the forums.

Cheers,

Jack

Frontend Web Developer | www.plus.net

If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.