Can't log in to community forum
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Feedback
- :
- Community Site Feedback
- :
- Can't log in to community forum
Can't log in to community forum
08-08-2017 3:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've been unable to log in to this forum with my normal details for several weeks. Even though I'm 100% certain my login details are correct, I tried the password reset link, but it doesn't actually send anything to my email address. I've spoken to someone on live chat who opened a ticket for me, but explained they were unable to resolve the matter themselves as the forum is a seperate part of the business and would need to be dealt with by the correct team, who they reffered my query to.
Several weeks later, I haven't heard from anyone and still can't log in, so have made a new user name with my hisband's email address, just so I could post this.
Can anyone help sort this for me please? Haven't posted my normal user name etc yet, as wasn't sure what details would be needed.
Thanks
Re: Can't log in to community forum
08-08-2017 3:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Lewy,
I'd be happy to help with recovering your forum account. Was it an account created a while ago on our old system?
If you can PM me the username along with the email address associated with it so I can confirm that you are the owner of the account, I can take a look and reset the password for you.
Frontend Web Developer | www.plus.net
If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.
Re: Can't log in to community forum
08-08-2017 3:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just PM'd you, thanks for the help
Re: Can't log in to community forum
08-08-2017 3:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Frontend Web Developer | www.plus.net
If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.
Re: Can't log in to community forum
08-08-2017 4:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank again jaread83. Logging in as myself again
Re: Can't log in to community forum
08-08-2017 4:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Excellent! Glad to see you got your account back
Let me know if there is anything else I can do for you in regards to the forums.
Cheers,
Jack
Frontend Web Developer | www.plus.net
If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page