Attn :- Superuser group - Annoying Pop-up amounting to harassment.

[#1]

---

@billnotben wrote:

---

@ejs wrote:

don't think any default web browser settings are that bad.

---

Not bad as far as usability goes but default settings are usually what internet nasties are built to take advantage of.

Likewise no one would recommend that all your various devices be left with default passwords.

Default passwords and default browser preferences are in no way comparable. I don't really think it's the settings themselves that are a problem exploited by "Internet nasties", although sometimes there will be a bug in some feature that can be avoided by turning off the feature until the bug is fixed in an update.

---

@billnotben wrote:

---

And how they weigh up customer annoyance against any alleged or imagined benefits.

---

For the vast majority there is very little annoyance. The few who are plagued by the pop-up don't appear to be interested in investigating why it's only them who keep seeing it.

[#2]

Honestly I don't know why we are calling this popup a "survey". A few vague questions.

I personally believe this "survey" and others like it are no more than a sop. A psychological tool aimed at convincing customers / users that their opinion / input matters and is wanted.

To put it plainly a load of baloney.

[#3]

yes @billnotben  and every time i see it , i give the most negative answers possible

[#4]

I don't see the point personally, this is why we have a Community Site Feedback forum after all.

The feedback now is then people are not happy with being forced to give feedback.

If they're on these forums anyway, then they can easily put a post on here.

I can understand companies want feedback, many do. Especially when you ring a CS number and it asks you how the call went.

The cynical part of me, thinks it is used as an employee rating system and the ones with highest scores get better bonuses and pay rises 

[#5]

---

@Alex wrote:

I don't see the point personally, this is why we have a Community Site Feedback forum after all.

The feedback now is then people are not happy with being forced to give feedback.

Hi Alex, We'll listen to the feedback that you've provided, However I cannot see how clicking no and (assuming cookies are enabled and not deleted when you close the browser) not seeing the message again for several weeks can be a problem.

I can understand want feedback, many do. Especially when you ring a CS number and it asks you how the call went.

The cynical part of me, thinks it is used as an employee rating system and the ones with highest scores get better bonuses and pay rises 

We don't bonus our staff or pay them extra for receiving good feedback, we simply give them a pat on the back, try to understand what they did well and try to train our other team members to replicate.

---

[#6]

I wasn't implying PlusNet do.

Just I suspect other companies do, as it is a reflection on performance.

[#7]

TBH i cannot understand , whats the point of a feedback survey on a feedback forum ?  Which Bright spark thought of that

[#8]

@rongtw

The same bright spark that has plenty of time on their hands and nothing else to do.

Perhaps PN should identify that person(s) and having done so put them to work on the long list of issues that constantly appear on the forums.

[#9]

---

@gleneagles wrote:

put them to work

---

You mean like having a pop up appear on their PC's with "how are you at answering phones" on it.

[#10]

I made this comment before, not funny at the time but the one that makes me laugh is:

I rung ISP as your broadband is down.

Automated system says "Did you know you can go on-line and do ...". Basically because the company doesn't want to tie up their CS and for you to do it yourself.

But if your BB is down how do I go on-line, hence why I am calling you 

(Yes ok Data Thethering on your mobile is one option, but I still needed the problem fixed). Oh well 

[#11]

Moderators Note.

Nothing useful is being added and thread is now going off topic.

‘Tis locked