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Another bug in Private messages

Community Veteran
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Registered: 16-02-2009

Another bug in Private messages

Delete all does NOTHING, and you can't select all to delete, you have to delete/select individually.

12 REPLIES
Community Veteran
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Re: Another bug in Private messages

Not wishing to try that I will believe you but I thought I would add this one

Why the heck is there an option to "Reply to All" which does appear to work

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Re: Another bug in Private messages


Oldjim wrote:
Why the heck is there an option to "Reply to All" which does appear to work

OMG...Shocked

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Community Gaffer
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Re: Another bug in Private messages

There is the option to select/check all:

check-all.jpg

It might be that you don't have 'batch processing' switched on. With batch processing enabled, the reply all option becomes more relevant too (although there'll rarely be a need for it IMO).

Bob Pullen
Plusnet Product Team
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Community Veteran
Posts: 6,773
Thanks: 257
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Registered: 16-02-2009

Re: Another bug in Private messages

Now where would I find batch processing ?
Not on any of the private message menus. On mine ALL are greyed out BAR the Delete ALL which does nowt as I said. it comes up with a (wrong) message then returns to the untouched screen.
Community Gaffer
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Re: Another bug in Private messages

Apologies, didn't realise it was that tricky to find (I've had it enabled for ages now). Go to a top-level board, click 'board options' top-right and it's down towards the bottom.

Bob Pullen
Plusnet Product Team
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Re: Another bug in Private messages

@bobpullen

Batch processing is only available with admin access

Community Gaffer
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Re: Another bug in Private messages

Just checked and so it is. That seems pretty odd to me when there's obvious functionality that would be of benefit to the casual user e.g. selecting posts from the unread topics list and marking them as read.

Edit: There's an option in the admin panel to allow it for normal users. @HarryB @Chris, what do you reckon to enabling it? Might want to give it a go on staging first and check with a public account to make sure it doesn't open up any other elevated permissions (although I doubt it will).

Bob Pullen
Plusnet Product Team
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Plusnet Help Team
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Re: Another bug in Private messages

I'll have a look and get back to you.

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 Harry Beesley
 Plusnet Help Team
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Re: Another bug in Private messages

@bobpullen @HarryB

This was discussed in staging at an early testing stage

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Re: Another bug in Private messages

@Oldjim, I've tagged a post onto the thread over there.

Bob Pullen
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Plusnet Help Team
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Re: Another bug in Private messages

@Oldjim - Thanks. I realised when I started looking through the options. I then quickly confirmed what we discussed last time.

 

When enabling the "batch processing" permission, it gives the option to turn batch processing on/off in the options drop down. However it doesn't provide the tick/check boxes required to make use of the feature.

Putting my test account on a moderator rank did make the tick/check boxes appear, however I can't figure out which individual permission would be causing this.

 

I've dropped an email to @LouisaMartin to double check this Lithium to make sure I'm not just missing another option that's required to make it functional.

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 Harry Beesley
 Plusnet Help Team
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Re: Another bug in Private messages

Apparently Batch processing can't be applied on these things (see Bob's message 8.) without Admin permissions, this is being followed up by ongoing discussions on the Test/Staging platform.