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Who are we?

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 24,597
Thanks: 8,946
Fixes: 1,434
Registered: ‎21-04-2017

Who are we?

Now then. Our closely knit community was formed in 2007 (Has it really been that long?) and since then we’ve built up a wealth of knowledge from our brilliant bunch of customers and staff alike. It’s a great place where someone can get help with their problem, or just chill out and have a chat with other friendly people around.

We thrive on feedback we receive here as it allows us to recognise those who have done well or get an opportunity for us to better ourselves and improve.

Without further ado, it’s about time we said who we are.

*Drum roll*

Help Team

We’re 5 passionate staffers who love being part of the community and helping out in any way imaginable. If we don’t know the answer, we’ll go away and get it or someone else may be able to step in. We work as part of the Social Media team, so you’ll find us keeping an eye on Twitter and Facebook too.

 

@Gandalf

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Oh hey! I'm Anoush and I started at Plusnet on the 3rd November 2014 as a Technical Support Adviser. While in this role I’ve delved into the world of Faults, Provisioning, Sales & Retentions and Business Support. I've also had an amazing opportunity to coach new, budding advisers achieve their customer service potential. 

I’ve loved every moment, but I soon realised that my dream lay right here on the forums. I was fortunate enough to join the Social Media team in May 2017, which allowed me to have more of an online presence and become the wizard you see before you today on our Community Forums & Social Media platforms (Twitter and Facebook).

But it’s not all about work. In my free time, I love watching live music at festivals (think Leeds and Download), going on road trips, and travelling around the world. Most notably, I spent a month driving a faithful campervan around New Zealand in 2018, which was by far the greatest experience I’ve ever had and I'd love to go back.

Why New Zealand, you may ask? I'm a massive fan of the Lord of the Rings & the Hobbit. People say that I look like Ori the Dwarf, even those who have never met me before. I’ve got a T-Shirt I regularly wear, and for Secret Santa, I gave my manager a framed signed photo of me as Ori which I'm sure is still proudly sat on his desk... Cheesy

When planning my travels, the thought to be away from the Community is possibly the hardest decision I make, and without a shadow of a doubt, some say these forums are my second home and they may very well be right. 

Anyway, that’s enough about me. Let’s move on now…

 

@adamwalker

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Hello there!

I'm Adam, I've been around here a while as I started working for Plusnet back in 2003! I've worked in tech support, provisioning, complaints, digital care and have been part of the social media team since that began back in 2015.

Outside of work I play guitar in a metal band, got to play a pretty huge festival last year which was daunting, amazing, brilliant and unforgettable all at the same time and an album is on the way (2 bucket list items ticked for me!)

I'm a huge Star Wars nut too (bit iffy about the sequels but love the Mandalorian and Book of Boba Fett!) I'm a busy "pet dad" as well looking after my 3 cats (Willow, Winter and Wisper) and my dog Zen, she's grown into the name completely ironically as she's a fun-loving bundle of love and pure hyperactive energy so she keeps me on my toes!

 

@LaurenB

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(This is my adorable dog)

Helloooo! I’m Lauren and I have been with Plusnet since November 2016 and started off in our Customer Service/ Technical Support Team. I first joined the Social Media Team around October the following year on a seconded role, then after some time away later joined full time in around August 2018 as I enjoyed it so much.  With the help of my colleagues and further training, I now also deal with our Provisioning, Faults, Business and Mobile queries.

Outside of work, I’m an avid Pokémon Go player and enjoy visiting new places (usually within the Peak District, or just anywhere scenic). As well as Pokémon, I’m a Disney and Harry Potter fanatic (probably shouldn’t disclose this, but only the films as I’ve never actually read the books). I also have a sidekick, his name is Max and he is my 10 year old Shih Tzu.

 

@TheMightyAJ

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Yo, my name is Alex, but you can call me AJ. I joined Plusnet back in 2015, right out of college, onto our Apprenticeship programme as a Customer Service rep. I quickly moved into the Tech Department and later into Faults.

Back in 2018 I finally got into the Social Media Team on a secondment and the rest is as the cool kids say, "history". I can help you out with any general queries, but my specialist subjects are Tech, Faults and Mobile. At the time of writing I also have the honour of being the youngest member of the Social Media department! 

When I'm not on the job you can find me doing all things nerdy.

I like reading comics and manga, watching anime and TV/movies, and playing video games. To give a bit of insight into my tastes, my favourite of those categories right now would probably be; Dr. Stone as my favourite ongoing manga, Endeavour (yeah, the Morse prequel series) and Halo: The Master Chief Collection.

 

@SammyM

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Yelllooooo there! I’m Sammy and I have been with Plusnet since 2017 and started off in our Customer Service/ Technical Support Team. I have been part of the social media family for 4 years now and I have enjoyed every moment. My main areas are customer service, tech and mobile, but I am always happy to help where I can. 

Outside of work, I’m an avid Pokémon Go (#bulbasauristhebest) player and enjoy visiting new places and museums (found a new love for air craft museums).  I love to read and enjoy history. Most of my time is caring for my two cats Sopphire and Molly, who love to terrorise me daily with cat litter and destroying my house. 

Feel free to send me some photos of your lovely fur babies and their antics as I am always up for sharing the pet life woes. Smiley

Moderators

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We’re customers who volunteer our time freely to help to keep the forums a friendly and welcoming place for all. When we’re not making sure your posts are in the right place so you can get the best help, we’ll be around having a chat or helping out where we can.

 

Superusers

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Like many others on the Community Forums, we’re customers who’ve been around a very long time and we’re happy to try to help resolve any of the many problems or queries that people ask on here, no matter how complex.

As superusers, we’re very fortunate to have direct contact with Plusnet staffers, not only to escalate one-off problems when needed and badger them about what we see as priorities, but also to put forward ideas that might help the business to be even better. A lot of discussion goes on behind the scenes and hopefully we’re helping to make a difference.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team