Unlimited/Essentials product launch December 2012
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Re: Unlimited/Essentials product launch December 2012
19-12-2012 10:00 AM
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Re: Unlimited/Essentials product launch December 2012
19-12-2012 10:03 AM
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On 1st December, I upgraded to 'Plusnet Premium with included 120GB bandwidth' at a monthly cost of £15.99. Will my monthly charge now reduce to £9.99 for unlimited download?
I am confused by this answer in FAQs - #6
Is my monthly subscription going to increase/decrease?
No, we are not changing existing customers’ subscription costs
Re: Unlimited/Essentials product launch December 2012
19-12-2012 10:06 AM
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Quote from: scruff On 1st December, I upgraded to 'Plusnet Premium with included 120GB bandwidth' at a monthly cost of £15.99. Will my monthly charge now reduce to £9.99 for unlimited download?
I am confused by this answer in FAQs - #6
Is my monthly subscription going to increase/decrease?
No, we are not changing existing customers’ subscription costs
You would carry on paying £15.99 unless you explicitly request that you are moved to one of the new products.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Unlimited/Essentials product launch December 2012
19-12-2012 10:10 AM
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Or do I get charged for my normal month on the 22nd then again for the new unlimited package. Sorry to be pedantic but sometimes I can't see the wood for the trees.
Nevermind, i guess I should have signed in first
Re: Unlimited/Essentials product launch December 2012
19-12-2012 10:12 AM
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Maybe you should amend the wording to indicate that there will be no change to monthly subscriptions unless an upgrade to unlimited is specifically requested?
Re: Unlimited/Essentials product launch December 2012
19-12-2012 10:15 AM
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And is it over and above the usual "take a MAC code" or "pay a £25 cessation charge"?
What happens at the end of one of the new products' contracts? Does a new 12 or 18 month contract begin automatically? If so, does the penalty (above) continue to apply?
Re: Unlimited/Essentials product launch December 2012
19-12-2012 10:16 AM
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Re: Unlimited/Essentials product launch December 2012
19-12-2012 10:23 AM
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Quote from: snozboz I imagine that there's a penalty for leaving before a contract ends. What is it?
And is it over and above the usual "take a MAC code" or "pay a £25 cessation charge"?
Edit: See correction here: http://community.plus.net/forum/index.php/topic,110092.msg942971.html#msg942971
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Unlimited/Essentials product launch December 2012
19-12-2012 10:28 AM
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Quote from: Bob
Quote from: dsw Try on iPhone Bob. The summary flashes on then off then on as you scroll.
On it ...
Replicated using Safari and Chrome. I'll get it raised.
Quote from: scruff I was planning to request a change to unlimited, but still find the answer to question #6 in FAQs ambiguous.
Maybe you should amend the wording to indicate that there will be no change to monthly subscriptions unless an upgrade to unlimited is specifically requested?
Done.
Quote from: snozboz I imagine that there's a penalty for leaving before a contract ends. What is it?
And is it over and above the usual "take a MAC code" or "pay a £25 cessation charge"?
It depends on your product and how many month's are remaining on your contract. See table 6 & 7 here.
Quote from: jelv
Quote from: snozboz I imagine that there's a penalty for leaving before a contract ends. What is it?
And is it over and above the usual "take a MAC code" or "pay a £25 cessation charge"?
You have to pay the remaining months subscription in addition to the £25 if you don't migrate out using a MAC.
The cessation charge is not applicable for customers who are paying extra for the no contract option.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Unlimited/Essentials product launch December 2012
19-12-2012 10:29 AM
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Re: Unlimited/Essentials product launch December 2012
19-12-2012 10:36 AM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Unlimited/Essentials product launch December 2012
19-12-2012 10:39 AM
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Re: Unlimited/Essentials product launch December 2012
19-12-2012 10:45 AM
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Quote from: scruff I was planning to request a change to unlimited, but still find the answer to question #6 in FAQs ambiguous.
Maybe you should amend the wording to indicate that there will be no change to monthly subscriptions unless an upgrade to unlimited is specifically requested?
Question #6 comes right after question #5. I would have thought if you read both questions this is clear already.
Re: Unlimited/Essentials product launch December 2012
19-12-2012 10:51 AM
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There is no reference anymore on the PlusNet website to the traffic managing the 250GB Fibre extra is that mean my Fibre Extra is now without any traffic management?
Re: Unlimited/Essentials product launch December 2012
19-12-2012 11:00 AM
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