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TBB Ping Graphs

Community Veteran
Posts: 6,320
Thanks: 86
Fixes: 3
Registered: ‎08-01-2008

Re: TBB Ping Graphs

I take it that nobody got a PPP drop with this particular 'blip', I certainly didn't.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Community Veteran
Posts: 3,190
Thanks: 20
Fixes: 2
Registered: ‎31-07-2007

Re: TBB Ping Graphs

nope no drop here last night at 11.30pm ish
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Ronski
Rising Star
Posts: 260
Thanks: 10
Registered: ‎22-02-2012

Re: TBB Ping Graphs

Seems to have been some more dropped packets tonight,  just now,  and some earlier today to.
prichardson
Grafter
Posts: 1,503
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Registered: ‎05-04-2007

Re: TBB Ping Graphs

Yer, the graphing suggests it was just before 20:30.
Again, our network shows/suggests nothing, but per the previously reply about the amount of data these use, it's would be like looking for a needle in a large field of haystacks.
We did some digging anyway and we did make a brief change to the network at around the time of the drops, which was done as part of the network protection work we do during high volume events (specifically at the moment with IOs6, Mac updates, MS Windows & Office updates, football).
This could be one explanation but we do know that no changes were made at 23:30 on Wednesday night though, that would have caused the ones were saw then. We are running with this theory some more though.
You are clearly observant of this which is good, but one of our interests here is, did you experience anything on the service at the time, other than a after the fact graphical observation?
It's something we need to get an answer on, because it isn't expected. But many questions that need answering relate to the impact it has to the customer experience, that we can do further direct measurements on.
Ronski
Rising Star
Posts: 260
Thanks: 10
Registered: ‎22-02-2012

Re: TBB Ping Graphs

Can't say I noticed anything, its such a small blip that I doubt anyone would.
prichardson
Grafter
Posts: 1,503
Thanks: 1
Registered: ‎05-04-2007

Re: TBB Ping Graphs

It's not really small though.
Over a 24 hour period, it isn't much. However, each horizontal pixel represents 100 seconds, 20% loss of 1 packet per second is as it reads on the tin, 20 continuous seconds of problems, or 1 packet in 5 over a period of 100 seconds lost.
Continuous loss if very obvious, however, 1 packet in 5 over the 100 average would also be very noticeable.
In this case, we are taking the report that people don't actually see problems as a good thing, as it could well be that the problem is restricted to a very limited number of sites/destinations.
lorisarvendu
Grafter
Posts: 334
Registered: ‎26-08-2007

Re: TBB Ping Graphs

Here's my graph.
Plusnet Extra Fibre
<a title="Broadband Ping" href="http://www.thinkbroadband.com/ping/share/41b7cf93d24adbaf184e590aaea9280f.html"><img alt="My Broadband Ping - Spacewarp" src="http://www.thinkbroadband.com/ping/share-large/41b7cf93d24adbaf184e590aaea9280f.png" /></a>
A tortoise? What's that?
You know what a turtle is? Same thing.
Snarf
Grafter
Posts: 340
Thanks: 4
Registered: ‎04-08-2007

Re: TBB Ping Graphs

Extra with 60Gb allowance. Been getting very high amounts of packet loss recently, hopefully this will show it up!
http://www.thinkbroadband.com/ping/share/949b5a5480d538e7024f5d5749a2aafd.html
Link updated - sorry  Grin
Community Gaffer
Community Gaffer
Posts: 5,298
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Registered: ‎04-04-2007

Re: TBB Ping Graphs

linky no work!
Kelly Dorset
Broadband Service Manager
Community Veteran
Posts: 26,746
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Registered: ‎10-04-2007

Re: TBB Ping Graphs

It does if you add an l to the end!
http://www.thinkbroadband.com/ping/share/949b5a5480d538e7024f5d5749a2aafd.html
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
chuckster
Grafter
Posts: 111
Registered: ‎21-11-2007

Re: TBB Ping Graphs

Quote from: Chris
For those that have been added it would be good to get a short sentence about how you use your connection, that will help us pinpoint anything out of the ordinary.

Oops.. not been checking like I used to.  My bad.  Embarrassed
Connection is generally used for streaming in the evening (weekdays and weekends).  Generally, very little daytime usage throughout the week although on occasion one or two days can be spent 'working from home'  Grin (VPN).
Russellhouseman
Newbie
Posts: 9
Registered: ‎19-02-2012

Re: TBB Ping Graphs

sorry not checked the post for abit, the text for my graph is
Connection used for general internet throughout the day possible streaming with apple tv / netflix's , and usually 6pm onwards i use it for gaming and between 12:00 midnight and 8:00am i have a cloud backup running but that can vary from half an hour to 2 or 3 hours depending on what it is uploading.
Thanks
Russell
Community Gaffer
Community Gaffer
Posts: 17,683
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Fixes: 167
Registered: ‎05-04-2007

Re: TBB Ping Graphs

Thanks, should be all up to date on there now.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 3,190
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Registered: ‎31-07-2007

Re: TBB Ping Graphs

currently on ptn-ag04 and seeing a fair amount of loss on my graph this morning and no one else's
edit: gateway hop to pcl-ag02 as it was affecting my connection, see if it clears
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Community Veteran
Posts: 3,190
Thanks: 20
Fixes: 2
Registered: ‎31-07-2007

Re: TBB Ping Graphs

and again from 6am onwards, still on pcl-ag02
edit: did a reboot and now less loss than there has been.  I've had this before and then it was when my IP profile changed on a reboot, which it did when I rebooted my router earlier.
So any smoke as to the IP profile change and the loss I am seeing at times?
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017