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Please don't post - I can't get on the website tonight 27th Jan

Community Veteran
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Please don't post - I can't get on the website tonight 27th Jan

http://usertools.plus.net/status/archive/1390822390.htm
Quote
Planned Website and Internal Systems Maintenance - Mon 27th Jan 11.00pm-Tue 28th Jan 6.00am
Portal
Posted on: Monday 27 January 2014, 11:33
When is this work happening?
Overnight tonight into tomorrow morning, Tuesday 28th January.
What does it affect?
Access to our website and internal systems.
How long will it take?
About seven hours.
What does the work involve?
We're rolling a number of system updates and improvements.
Am I likely to notice the work?
You may do, yes. Our website will be unavailable between 11:00pm tonight through to 6am tomorrow morning (Tuesday 28th) and holding pages will be in place. Our customer support centre will have limited access to customers' account details during this time.
Is there anything else I need to know?
No.
Kind regards,
Matt Taylor
Customer Support
8 REPLIES
Community Veteran
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Re: Please don't post - I can't get on the website tonight 27th Jan

Suggestion: Could the holding page that is put in place have a link to http://usertools.plus.net/status/archive/1390822390.htm
jelv (a.k.a Spoon Whittler)
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Plusnet Alumni (retired) orbrey
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Re: Please don't post - I can't get on the website tonight 27th Jan

Not a bad idea, but not currently possible at the moment. The current holding page does have links to community and other places where the service status is linked from though?
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Re: Please don't post - I can't get on the website tonight 27th Jan

Could a SMF announcement be put in place for the duration?
jelv (a.k.a Spoon Whittler)
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Community Gaffer
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Re: Please don't post - I can't get on the website tonight 27th Jan

Potentially, but to be honest I'm struggling to see the need. We do rollouts like this every 3 weeks or so and the time we're doing it should mean not many people are affected anyway.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
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Re: Please don't post - I can't get on the website tonight 27th Jan

Yes and every time we end up replying to posts with links to the service status announcement - hence Jim's post. I was hoping that something could be done to better inform users when the holding page is in place as it's obvious the majority of users pay no attention to the service status announcements beforehand and then when its down they can't access http://status.plus.net
jelv (a.k.a Spoon Whittler)
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Re: Please don't post - I can't get on the website tonight 27th Jan

Any reason why the site is down tonight?
Moderator
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Re: Please don't post - I can't get on the website tonight 27th Jan

Indeed it is Undecided
Have I missed a status RSS?

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Community Gaffer
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Re: Please don't post - I can't get on the website tonight 27th Jan

Nope, emergency maintenance so wasn't something planned: http://community.plus.net/forum/index.php/topic,123185.0.html
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 Chris Parr
 Plusnet Staff