Peak time latency spikes

[#1]

You can turn Java on and off (I assume you can on a MAC as you can on Windows), and you can also block it in your Firewall for good measure when you don't need/want to use it.

[#2]

@cihan -

As it says, that pingtest looks F* !

[#3]

@cihan
First problem you want to fix is why your ISP is showing as AT&T..
Have you left a VPN running in the background or something that is routing your connection around the world twice and back?
Alex

[#4]

@ cihan
Your connection looks to be very intermittent. Are you connected into your Test Socket with an alternative microfilter?

[#5]

Ok, tried the tests via a Windows laptop, so probably more accurate this time round:


Microfilter is relatively new.

[#6]

You should still try another, they can go wrong, also check your Current Line speed (Login required)

[#7]

Maybe this is related, or not.
But last night on my fibre connection I kept getting a BT message page instead of being able to browse the web.
Disconnecting the router and re-connecting (from the menu in the config) sorted it for a few minutes, but then the BT page would come back.
I checked this morning, and it was doing the same thing.  So left it and went to work.  I'll check when I get back and see how it is.  I've got a screen shot if someone wants it, but doubt it's needed.

[#8]

Hi Griff,
That probably unrelated to the Peak Time Performance Issues we're investigating.
What router is it you are using? It sounds as though you've got a bit of a DNS issue?

[#9]

Hi Chris, Have been monitoring my connection for the first couple of days. Have noticed on average the ping im getting is 250ms...With my previous ISP my ping was fine (below 50) however since the switch we have noticed a higher ping but better download speeds (which is awesome.)
Hopefully its somthing on the network side as the local exchange looks fine.

Update:Upon running some diganostics i have discovered what could be causing the problem. pcl-ag05 is showing response times of 2250ms and the gateway is pcl-gw01

[#10]

Quote from: Chris

Hi Griff, That probably unrelated to the Peak Time Performance Issues we're investigating. What router is it you are using? It sounds as though you've got a bit of a DNS issue?

Its the netgear WNR1000v3 router. I don't think it was DNS. I wasn't getting a page not found style error, more of a BT service unavailable message.

I'd just download the TBB test software before that, but could be coincidence.

[#11]

Have ran another tracert and the response times look normal however the ping is still high.
The BT Speedtest is showing the ping at 150ms vs speedtest.net showing it at 244 ms


Im going to hop on the gateway to see if that improve the service. currently on pcl-gw01
update: Just switched to ptw-gw01, It seems worse since hoping.
It seems the london central exchange is part of the problem on both gateway connections showing on average a 50-60ms spike in response times. ptw-ag03 seems to be part of the problem too.
update: switched gatways to ptn-gw02 still high ping.

Have spoken to Tech Support (over the phone.) They said i have to open a ticket online so it can be raised to support for the fault. I did explain that i had posted the speedtest results on the fourms but they said i needed to include it in the ticket (which i have.) Now the 7 day wait for 2nd line.  

[#12]

Quote from: Griff

I wasn't getting a page not found style error, more of a BT service unavailable message.

Strange, another customer was getting the same problem.

[#13]

Sorry about that, Not sure why that came up in a quote. Was meaning to add to my current post.

[#14]

I assume the Net is still horribly slow for everyone else? Any explanation or maintenance announced? 

[#15]

nothing on https://portal.plus.net/support/service/problems/index.php
but there is a message on the status portalhttps://portal.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=adsldial the next update is on 08/03/2013 @ 18:00

Quote

04/03/2013 @ 17:35 This is an update to last week's post about the slow speeds and latency increases some customers have been reporting during peak times. We are continuing to monitor the network and are responding to customer feedback over on our Community Site Discussion forums. We're aware that some customers are continuing to experience problems during the evening and we're committed to identifying and resolving the cause of these issues. Whilst we're yet to establish a definitive problem and have plenty of available bandwidth, we're going to install some extra equipment this week that's aimed at improving the capability of our network during busy times. It's worth noting that some of the examples we have seen have been the result of individual line faults, localised service outages or problems affecting telephone exchange capacity. We will continue to escalate problems like this to our suppliers where necessary. Apologies for the continued inconvenience. Kind Regards, Chris Purvey Customer Support

however there has been no responce from plusnet since 16:09 glad to see im not the only one with ping problems.
dick:quote