Peak time latency spikes
What I cant understand is the Broadband light on the router keeps flashing never notice this before while watching tv and not on the internet as the router next to the tv.. The wifi light hardly flash so something not right somewhere?
Pretty poor this evening in terms of speed and ping/jitter:
General web browsing is slow and I suspect any attempt to stream would result in the spinning circle of doom.
pcl-ag07
Upload speeks spike at the very end of the test, otherwise are about 0.17, download hovers around 3Mb/s and then spikes to the result seen at the end.
Going to ditch this gateway so I can start a new monitor, as other one went red when the router dropped connection.
Any input from PN staff?
General web browsing is slow and I suspect any attempt to stream would result in the spinning circle of doom.
pcl-ag07
Upload speeks spike at the very end of the test, otherwise are about 0.17, download hovers around 3Mb/s and then spikes to the result seen at the end.
Going to ditch this gateway so I can start a new monitor, as other one went red when the router dropped connection.
Any input from PN staff?
Streaming video (stvplayer) started stuttering about 15 minutes ago.
On gateway pcl-ag05.
Gateway hopped - now on gateway ptw-ag01.
Much better, but still not as good as normal.
So, problem still ongoing then...
On gateway pcl-ag05.
Gateway hopped - now on gateway ptw-ag01.
Much better, but still not as good as normal.
So, problem still ongoing then...
Another spedtest - it's going downhill fast on pcl-ag07:
Ping now worse, will hop and post back:
And a TBB graph, for how long I have been connected this evening:
Ping now worse, will hop and post back:
And a TBB graph, for how long I have been connected this evening:
This gateway hopping lark is a right pain in the wotsit. I have just had to do it twice to get off pcl-ag07 - is there some conspiracy to keep peoples speeds low at peal times, or am I becoming cynical? 
As I have said before, this should not be necessary! I am sure there are people who have left Plusnet as they do not know this is the problem and that hoping gateways will probably sort it - but why should we have to keep doing this - there is clearly a network issue. There are nearly 50 pages of info and data here, how much more do we need to provide. This is really getting beyond a joke, and one of those really bad Christmas cracker ones at that... Speaking of Christmas, will my internet work without problems by then?!
So, now on ptw-ag03 and getting the following:
Just as bad, speed is low until the end of the test. Actual average speed was c. 2Mb/s - now getting really hacked off with this - off to gateway jump again. I'm thinking of charging PN a fiver each time I have to log in to my router for 'admin costs'!! Even listening to classical music is not calming me down
As I have said before, this should not be necessary! I am sure there are people who have left Plusnet as they do not know this is the problem and that hoping gateways will probably sort it - but why should we have to keep doing this - there is clearly a network issue. There are nearly 50 pages of info and data here, how much more do we need to provide. This is really getting beyond a joke, and one of those really bad Christmas cracker ones at that... Speaking of Christmas, will my internet work without problems by then?!
So, now on ptw-ag03 and getting the following:
Just as bad, speed is low until the end of the test. Actual average speed was c. 2Mb/s - now getting really hacked off with this - off to gateway jump again. I'm thinking of charging PN a fiver each time I have to log in to my router for 'admin costs'!! Even listening to classical music is not calming me down
Ok, 5 gateway jumps later and I seem to have a gateway (ptw-ag01) that is serving reasonable speeds, latency and jitter across the board, although not as good as results during the day - hopefully it will last:
Maybe the PN network is buckling as a result of the ad campaign. Contrary to the official position about no capacity issues, surely it is common sense that when people get home from work, have dinner and fire up the internet it is about 7pm - the time the internet slows down - and then starts to speed up around 11pm, bedtime?
Not sure what else we can do/expect as this has been going on for a while and shows no signs of being fixed, very disappointed in the overall service performance from PN in terms of the internet speed an reliability. Staff are very helpful and have been keen to try and resolve these problems, but there is no excuse whatsoever for allowing this to drag on for so long. Are those of us who have posted going to be given some sort of compensation for this, free month(s), a refund etc?
Maybe the PN network is buckling as a result of the ad campaign. Contrary to the official position about no capacity issues, surely it is common sense that when people get home from work, have dinner and fire up the internet it is about 7pm - the time the internet slows down - and then starts to speed up around 11pm, bedtime?
Not sure what else we can do/expect as this has been going on for a while and shows no signs of being fixed, very disappointed in the overall service performance from PN in terms of the internet speed an reliability. Staff are very helpful and have been keen to try and resolve these problems, but there is no excuse whatsoever for allowing this to drag on for so long. Are those of us who have posted going to be given some sort of compensation for this, free month(s), a refund etc?
Nearly 11pm and things seem to be settling down...
