Peak time latency spikes
@Kelly -
You said the forecast had been adjusted, but had the limit of the physical end point been raised last night ? - as the recorded latencies were if anything worse !
What are you planning to do next to solve this ?
Quote from: Kelly the end point you were on last night was dropping traffic because it was hitting a limit set on it. It looks like this was directly causing your slow speeds. (Some of the other 20CN customer had loads of spare capacity 😕 )
We've adjusted our forecast to give us more space to account for the difficulty in keeping the 20CN customers balanced appropriately.
Let me know how performance is tonight.
You said the forecast had been adjusted, but had the limit of the physical end point been raised last night ? - as the recorded latencies were if anything worse !
What are you planning to do next to solve this ?
Hi guys,
We are still looking at what's going on here. The issues being experienced over the last couple of days do not seem to be the issue we were having which started this thread. They just don't look the same at all in our internal graphing, or on the TBB graphs. HOWEVER. I would like to try something to attempt to prove that.
Tonight, if you start seeing the problems again, can you please get a wireshark capture showing the issue. I.e. if you are seeing youtube buffering problems, get a capture showing the start of the video and while it buffers. It if is a laggy game, get a capture from the point of starting the game through to just after some of the lag. (Please don't bother with FIFA13 though as we think there something else odd going on there!). If it is white paging, or slow web browsing, capture a few minutes of that.
Then upload them to a filesite/ftp site and PM me a link to it and post on here that you've caught something, describing what you've seen.
I'm expecting to see that all of these activities are identified correctly, but you never know!
If you don't know how to wireshark, we've got a couple of tutorials here:
http://community.plus.net/library/faults/using-wireshark-for-data-capture/
http://community.plus.net/library/windows/how-to-use-wireshark-windows-video/
http://community.plus.net/library/tools/how-to-use-wireshark-osx-video/
I'm really sorry for the poor performance and the hassle I'm causing by getting you to help us diagnose what's going on.
We are still looking at what's going on here. The issues being experienced over the last couple of days do not seem to be the issue we were having which started this thread. They just don't look the same at all in our internal graphing, or on the TBB graphs. HOWEVER. I would like to try something to attempt to prove that.
Tonight, if you start seeing the problems again, can you please get a wireshark capture showing the issue. I.e. if you are seeing youtube buffering problems, get a capture showing the start of the video and while it buffers. It if is a laggy game, get a capture from the point of starting the game through to just after some of the lag. (Please don't bother with FIFA13 though as we think there something else odd going on there!). If it is white paging, or slow web browsing, capture a few minutes of that.
Then upload them to a filesite/ftp site and PM me a link to it and post on here that you've caught something, describing what you've seen.
I'm expecting to see that all of these activities are identified correctly, but you never know!
If you don't know how to wireshark, we've got a couple of tutorials here:
http://community.plus.net/library/faults/using-wireshark-for-data-capture/
http://community.plus.net/library/windows/how-to-use-wireshark-windows-video/
http://community.plus.net/library/tools/how-to-use-wireshark-osx-video/
I'm really sorry for the poor performance and the hassle I'm causing by getting you to help us diagnose what's going on.
Did Plusnet drop my session at 17:22 ?
My gateway has an uptime of nearly a week, the SNR margin = 14dB, yet my session dropped and I was bumped onto 'pcl-ag05'.
I've not seen an unexplained drop like this before !
My gateway has an uptime of nearly a week, the SNR margin = 14dB, yet my session dropped and I was bumped onto 'pcl-ag05'.
I've not seen an unexplained drop like this before !
That made me smile 
Where I am, we go around to the neighbours to see who's turn it is to have electricity today !
I know all my neighbours but couldn't tell you which of them has an internet connection, and if they did nobody would be allowed to go near it without permission of the local shaman (or worse) !
Where I am, we go around to the neighbours to see who's turn it is to have electricity today !
I know all my neighbours but couldn't tell you which of them has an internet connection, and if they did nobody would be allowed to go near it without permission of the local shaman (or worse) !
Quote from: purleigh Where I am, we go around to the neighbours to see who's turn it is to have electricity today !
Well where I am, my neighbour has 330/30 FTTP and is one of the least deserving people in the country for such blistering speeds! His 10 year old laptop seems to struggle with the speeds (funny that!) and I have to pop round to see how it's performing. BT were happy to give him it though for signing up to an 18 month contract at £25 a month (includes fibre line rental too!!).
Is nobody having latency issues tonight ?
At this time for the past few nights, people had been complaining for an hour.
My TBB graph isn't showing much deterioration, and currently my http://www.pingtest.net/ results are showing normal response times, although the jitter has gone from 2ms to 16ms over the past hour.
The only difference from my end since yesterday is that Plusnet bumped me onto a different gateway - 'pcl-ag05'.
As usual I am still running at full line speed -
At this time for the past few nights, people had been complaining for an hour.
My TBB graph isn't showing much deterioration, and currently my http://www.pingtest.net/ results are showing normal response times, although the jitter has gone from 2ms to 16ms over the past hour.
The only difference from my end since yesterday is that Plusnet bumped me onto a different gateway - 'pcl-ag05'.
As usual I am still running at full line speed -
My speeds are very bad for a forth night running 
This is a speedtest from the bt wholesale tester 
I still have no internet usage issues to report, and have not seen a single web page load fail since before my gateway hop at 17:22.
My TBB graph is starting to pickup now, and pingtest is getting worse - but nowhere near to the extent of previous days (so far !).
My TBB graph is starting to pickup now, and pingtest is getting worse - but nowhere near to the extent of previous days (so far !).