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Just rang the PN service status line ( 10:28am), as usually no one has bothered to put the issue on there , why?
What a great feature especially , when you can not get a service status up on the website. Yet PN choose not to use out , or promote the number to customers . 0800 9176714
This has been brought up numerous yet PN do nothing |
Yes I keep telling PN about this issue whenever I report a problem with their servers etc - that they MUST be a LOT more pro-active with updating their Service Status page with precise details of faults, as soon as they are reported and identified as being a genuine problem rather than user error.
In the past when I've mentioned this, they come out with lame excuses like "we'll change the status when we've identified what the problem is", which is far too late. Users want to know "Is everyone having a problem, or is it just me", even though the cause of the problem hasn't yet been identified and a fix isn't yet being worked on.
I get plenty of status emails most days about local broadband outages and intermittent loss of access to PN's web servers (I signe up to their email alerts) but when something really big happens, there's no email and nothing on service status.
These days, it's hardly worth checking Service Status because it almost certainly won't list faults which I know exist. This Community forum is probably a better place to look. Makes me wonder why they have the Service Status on the Portal.
OK, I know that today's problem has affected the Portal as well, so you can't even access Service Status any more, but when I first noticed the problem at about 08:15 and was trying rebooting router, changing to a different router etc, Service Status *was* accessible and listed no faults, even though by then Bob Pullen had responded to one of the threads on this forum to say that the fault had already been logged on an internal PN system. The fact that it was logged internally should have set in motion a process for announcing the problem on
all the standard places that customers will look when there is a problem.
Everyone has problems and service outages from time to time, and I'm sure the technical guys are working hard to fix them However PN need to make dramatic improvements to how they keep customers informed of progress and any workarounds (eg the 8.8.8.8 DNS server fix).
