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Notice of mailing list decommission

Community Gaffer
Community Gaffer
Posts: 13,281
Thanks: 1,050
Fixes: 86
Registered: 04-04-2007

Notice of mailing list decommission

The following email is about to be sent to approximately 300 customers. A discussion thread for the announcement can be found over in the Email Forum.
[quote author="Bob Pullen"]Important notice about your Plusnet mailing list
Your username: {username}

Dear {full_name},

You are receiving this email as our records indicate that you have used our 'mailing list' service at some point during the last twelve months -
http://www.plus.net/support/email/mailing_lists.shtml
If you're not familiar with this service, or have no intention of using it again, then feel free to disregard the contents of this email.
If however you *do* still make use of your mailing list, then please take a minute to read this email in its entirety as it contains important information about the future of the service.
_Background_
We are currently in the process of upgrading parts of our email platform, which includes migrating from one file storage system to another. The reason we're doing this is to ensure that the platform remains scalable as customer numbers increase.
Unfortunately this new architecture is *not* compatible with our current mailing list implementation.
_Decommissioning_
We have carried out a full review of the platform, but have been unable to identify a practical solution that allows us to continue offering the service.
It's with regret therefore, that we have taken the decision to decommission our mailing list service on Tuesday 19th April 2011.
After this date, any mailing lists you have set up will cease to function.
_So what do I need to do_?
In order to preserve your mailing list, you will need to explore other third-party alternatives. We strongly suggest that you look to do this as soon as possible to avoid any unnecessary inconvenience to your subscribers. Google Groups is one free alternative that /may/ meet your requirements -
http://groups.google.com/
Google Groups is not the only alternative though, and there are a number of equally decent (and potentially more fitting) solutions available that may be better suited to your requirements.
_How can I find out who's subscribed to my list_?
You can obtain a full list of your existing subscribers' email addresses by using the -list command as explained on our website here - http://www.plus.net/support/email/mailing_lists.shtml#admin
_Will you help me migrate my list elsewhere_?
We're unable to provide support via official channels, however you can seek help from other customers and members of staff over on our Community Site Email forum -
http://community.plus.net/forum/index.php/board,65.0.html
_What's next_?
We will send you a reminder notice in a month's time, then on the 19th April a final notice will be sent to you advising that we have switched the service off.
Whilst we recognise the inconvenience this situation will create for some customers, we hope that you can understand our reasoning behind the decision.

Best regards,
Bob Pullen
Plusnet Customer Support
http://www.plus.net
This email has been sent as it contains important information about your service from Plusnet. Please do not reply to this email as it has been sent from an unmonitored address.
Email ref: DC007
--
Plusnet plc
Registered Office: Internet House, 2 Tenter Street, Sheffield, S1 4BY
Registered in England no: 3279013

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

3 REPLIES
Moderator
Moderator
Posts: 26,523
Thanks: 1,527
Fixes: 98
Registered: 14-04-2007

Re: Notice of mailing list decommission

Moderators Note
Thread locked.
Please discuss the Mailing list decommission here.

Customer and Forum Moderator.

Community Gaffer
Community Gaffer
Posts: 13,281
Thanks: 1,050
Fixes: 86
Registered: 04-04-2007

Re: Notice of mailing list decommission

Copy of follow up email that will be sent later today:
Quote
Important reminder about your Plusnet mailing list
Your username: {username}

Dear {full_name},

You are receiving this email as our records indicate that you have used our 'mailing list' service at some point during the last twelve months -
http://www.plus.net/support/email/mailing_lists.shtml
If you're not familiar with this service, or have no intention of using it again, then feel free to disregard the contents of this email.
If however you *do* still make use of your mailing list, then please take a minute to read this email in its entirety as it contains important information about the future of the service.
Last month we emailed you to advise that we had reluctantly taken the decision to decommission our mailing list service.
_So what do I need to do?_
If you wish to preserve your mailing list, and have not yet migrated it to third party alternative, then we strongly suggest that you take steps to do this as soon as possible to avoid any unnecessary inconvenience to your subscribers.
This is because, after Tuesday 19th April, any mailing lists you have set up will cease to function.
Google Groups is one free alternative that /may/ meet your requirements -
http://groups.google.com/
Google Groups is not the only alternative though, and there are a number of equally decent (and potentially more fitting) solutions available that may be better suited to your requirements.
_How can I find out who's subscribed to my list?_
You can obtain a full list of your existing subscribers' email addresses by using the -list command as explained on our website here - http://www.plus.net/support/email/mailing_lists.shtml#admin
_Will you help me migrate my list elsewhere?_
We're unable to provide support via official channels, however you can seek help from other customers and members of staff over on our Community Site forum -
http://community.plus.net/forum/index.php/board,65.0.html
_What's next?_
We will send you a final notice in a month's time once we have decommissioned the service.
Whilst we recognise the inconvenience this situation will create for some customers, we hope that you can understand our reasoning behind the decision.

Best regards,
Bob Pullen
Plusnet Customer Support
http://www.plus.net
This email has been sent as it contains important information about your service from Plusnet. Please do not reply to this email as it has been sent from an unmonitored address.
Email ref: DC008
--
Plusnet plc
Registered Office: Internet House, 2 Tenter Street, Sheffield, S1 4BY
Registered in England no: 3279013

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Gaffer
Community Gaffer
Posts: 13,281
Thanks: 1,050
Fixes: 86
Registered: 04-04-2007

Re: Notice of mailing list decommission

Guys,
The final notice will be sent to customers tomorrow morning around 10.00am. We'll start the actual decommissioning work around 8.00am.
[quote author="bobpullen"]Final notice about your Plusnet mailing list
Your username: {username}

Dear {full_name},

You are receiving this email as our records indicate that you may have used our 'mailing list' service at some point during the last twelve months -
http://www.plus.net/support/email/mailing_lists.shtml
Last month we emailed you a second time to remind you that we would shortly be decommissioning our mailing list service.
This is a final notice to advise you that the service has now been decommissioned and is no longer available.

Best regards,
Bob Pullen
Plusnet Customer Support
http://www.plus.net
This email has been sent as it contains important information about your service from Plusnet. Please do not reply to this email as it has been sent from an unmonitored address.
Email ref: DC009
--
Plusnet plc
Registered Office: Internet House, 2 Tenter Street, Sheffield, S1 4BY
Registered in England no: 3279013

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵