cancel
Showing results for 
Search instead for 
Did you mean: 

New advertising campaign and coming soon - Support calls to 0800 number

Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

New advertising campaign and coming soon - Support calls to 0800 number

13 REPLIES
Steve
Seasoned Pro
Posts: 6,817
Thanks: 315
Registered: 13-07-2009

Re: New advertising campaign and coming soon - Support calls to 0800 number

Support calls to 0800 number.....Great I just hope Its not going to bring with It poor support from staff when they are snowed under.. Very good though, Definitely another good step In the right direction.
If life gives you lemons, make lemonade.
Community Veteran
Posts: 26,718
Thanks: 930
Fixes: 10
Registered: 10-04-2007

Free calls to Plusnet support for everybody

[quote=http://community.plus.net/blog/2011/07/29/new-plusnet-tv-ad-to-air-next-week/]As you’ll see below, the ad primarily promotes our award-winning, UK-based, 24/7 customer support which is only going to get better when we switch to using 0800 support numbers next week! (historically we’ve always had 0845 support numbers).
A very welcome move!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: New advertising campaign and coming soon - Support calls to 0800 number

Topics merged
Community Veteran
Posts: 26,718
Thanks: 930
Fixes: 10
Registered: 10-04-2007

Re: New advertising campaign and coming soon - Support calls to 0800 number

Hmm...
I did think there was a point to having a separate post in feedback for anyone (a) to using Unread Posts and (b) not in the habit of looking in the Announcements board!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: New advertising campaign and coming soon - Support calls to 0800 number

I didn't because I assumed that a post in announcements would show up in unread posts as your post just did
glloyd
Rising Star
Posts: 1,664
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Re: New advertising campaign and coming soon - Support calls to 0800 number

Oh dear what are they selling Broadband or Yorkshire?
matt_2k34
Grafter
Posts: 1,300
Registered: 09-07-2007

Re: New advertising campaign and coming soon - Support calls to 0800 number

Quote
or Yorkshire?

Both
Dealing with people who live "down t'road  Roll eyes" is far more acceptable than being with a provider where you have to dial someone abroad who couldnt give a flying about your issue..
Strong links with the UK is what is helping many companys thrive - as people are increasingly looking at "protecting" peoples jobs. (Does it give you a warm fuzzy feeling?  Wink)
Regards
Community Veteran
Posts: 18,798
Thanks: 261
Registered: 12-08-2007

Re: New advertising campaign and coming soon - Support calls to 0800 number

O2 make a big thing of their 'UK based calls centre'. One company which recently closed their call centre in India and moved back to the UK said it was not only more efficient but also cheaper Undecided
matt_2k34
Grafter
Posts: 1,300
Registered: 09-07-2007

Re: New advertising campaign and coming soon - Support calls to 0800 number

Companies have stopped being short sighted - it might be cheaper to "run" the centre, but people are on the phone longer, wasting more agents time and various other variables (such as repeat calls)
O2 use call centres in the UK + sweden if i remember rightly? (this may have changed  Roll eyes )
Personally, one of the things i hate about people like TalkTalk, is you ring up and you speak to some muppet whos completely clueless about something such as 'Profile' or 'Loss of sync', who palms you off to some other muppet who palms you off on a supervisor to get back to where you started.
Shame the UK is now becoming just a big warehouse and call centre rather than actually "making" anything!
Regards
Community Gaffer
Community Gaffer
Posts: 13,423
Thanks: 1,182
Fixes: 92
Registered: 04-04-2007

Re: New advertising campaign and coming soon - Support calls to 0800 number

Just blogged the introduction of the 0800 number.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: New advertising campaign and coming soon - Support calls to 0800 number

Quote
(historically we’ve always had 0845 support numbers).

I thought it was just the Sheffield number when I first signed up
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
glloyd
Rising Star
Posts: 1,664
Thanks: 20
Fixes: 1
Registered: 06-04-2007

Re: New advertising campaign and coming soon - Support calls to 0800 number

Yep you are right - It was always an 01 number in the early days.
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: New advertising campaign and coming soon - Support calls to 0800 number

Quote
Yep you are right

That's reassuring, it's not just me loosing my marbles then. Crazy
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.