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Introduction - New Team Leader - Sam Beresford

samberesford90
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Introduction - New Team Leader - Sam Beresford

Hey everyone,
Just a quick post following on from Jess’s announcement to introduce myself to the forums.
My name is Sam and I have been working for Plusnet for nearly 3 years now.
Most recently I have been team managing in our Business Support Department where I managed a variety of roles including Provisioning, Faults, Customer Service and the Partner Program. I have now moved into the Customer Relations Department as a Team Leader and am really excited to take up the challenge. I look forward to getting more involved with the forums and helping out!
Cheers guys.
Sam
18 REPLIES
Moderator
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Re: Introduction - New Team Leader - Sam Beresford

welcome Smiley

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Superuser
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Re: Introduction - New Team Leader - Sam Beresford

Welcome to the mad house  Grin
Regards
Mike
Mike
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Re: Introduction - New Team Leader - Sam Beresford

Welcome aboard Sam Smiley

Customer and Forum Moderator. Windows 10 Firefox 64.0 (64-bit)

rongtw
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Re: Introduction - New Team Leader - Sam Beresford

Welcome  Cool
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Superuser
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Re: Introduction - New Team Leader - Sam Beresford

Welcome Sam.
Will we be seeing more of your direct presence on the boards Smiley

M
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Re: Introduction - New Team Leader - Sam Beresford

welcome from me too
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Re: Introduction - New Team Leader - Sam Beresford

Am I permitted to ask:
Is that Sam or Sam?
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Community Veteran
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Re: Introduction - New Team Leader - Sam Beresford

Well welcome to what will hopefully be a slightly less mad house!
Plusnet Staff
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Re: Introduction - New Team Leader - Sam Beresford

Quote from: w23
Am I permitted to ask:
Is that Sam or Sam?

It's Sam
Chris Pettitt
Cloud Environments Engineer
Superuser
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Re: Introduction - New Team Leader - Sam Beresford

Welcome Sam
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Re: Introduction - New Team Leader - Sam Beresford

Good to have you on board Sam Smiley
samberesford90
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Re: Introduction - New Team Leader - Sam Beresford

Thank you for all for being so welcoming.
I do hope to maintain a good presence on the forums moving forwards  Smiley
Superuser
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Re: Introduction - New Team Leader - Sam Beresford

Hi Sam,
Welcome aboard - I hope you know what you've taken on?
Though we are a friendly helpful bunch around here, we can (and are) at times tough and forthright when we think that things could / ought to be better.  I am sure you will have been briefed on such matters... Especially the names of the "challenging" individuals around here?  Wink
I also hope you have been pointed to the many threads asking for community input on what ought to be Andy's priority items for improvement dating back to his appointment in December 2013.  In spite of what I took to be promises to progress these by previous team leaders, we have not seen any response to those inputs.  I hope that this is on your agenda to progress.  Jess has a list of those threads - I did point her at them when she took over last year.
It would be useful if you could share your vision for CRT with the community.  At times we provide at least as much support for customers around here as do CRT themselves, especially out of hours and during MSO events, of which recently there have been far too many with no explanation of cause, remedial and preventative activity being undertaken.
I am sure that I speak for all around here in saying that we hope you will bring a marked improvement and transparency in communication on the "difficult" issues?
Cheers,
Kevin
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Re: Introduction - New Team Leader - Sam Beresford

Quote from: samberesford90
I do hope to maintain a good presence on the forums moving forwards  Smiley

@CRT,
Is Sam on vacation?  His last presence on the forum was minutes after this post, some two weeks ago.
If he is not on vacation what does "a good presence" mean?  Daily, weekly, monthly or quarterly?
When might we see Sam back in the forums / responses to PMs please?
Kevin