Home Phone Price changes and Line Rental Saver
I've clicked the button for yet more savings 
You have to do it these days 
You have to do it these days
Definitely a better return on my savings that leaving it in bank so have signed up - nice to see my suggestion from early September come to fruition
@suebuckby
Sorry this is as we started to notify our line rental customers yesterday. We always have to provide 30 days notice of any changes like this that could be regarded as detrimental.
@fromtheblock
We're informing everyone now so that 30 days notice is given.
@littlebird
I'm sorry to hear that you feel that way, do bear in mind that even including the price increase we will still be cheaper than most UK providers including Virgin and Talk Talk for line rental.
@pierre_pierre
It's not, as per what I mentioned to you yesterday this offer is against line rental only and the £3.50 you pay for your calls package is not line rental. Hence from 6th December you would be paying £12.99 for call rental plus the £3.50 unless you opt to take Line Rental saver after that date which would then mean an equivalent of £9.49 line rental plus £3.50 for the calls package.
@boyadjian
One of PN's selling points for me has always been the monthly contract.
It's an optional offer that we're making to you and the nature of it means that you would need to commit to 12 months having paid for the line rental up front for that period.
@peterhr
The best way to explain this is firstly there has been a rise in inflation which accounts partly for the increase, secondly we wish to further improve our service and the initial experience of having that service provided, we've won another 6 awards over the last year and we're now Which? magazine's recommended provider which means we have higher standards to keep up.
Quote Sorry but when I signed up last month there was no mention of price increase!!!
Sorry this is as we started to notify our line rental customers yesterday. We always have to provide 30 days notice of any changes like this that could be regarded as detrimental.
@fromtheblock
Quote Why are you only just informing new sign-ups of this price change?
We're informing everyone now so that 30 days notice is given.
@littlebird
Quote I am very unhappy with this as well, now paying more than the supposed 12 month retention offer I was give back in the summer, think I'll be getting my MAC and going to another provider
I'm sorry to hear that you feel that way, do bear in mind that even including the price increase we will still be cheaper than most UK providers including Virgin and Talk Talk for line rental.
@pierre_pierre
Quote that seems like the same charge to me, but I keep my money in the bank
It's not, as per what I mentioned to you yesterday this offer is against line rental only and the £3.50 you pay for your calls package is not line rental. Hence from 6th December you would be paying £12.99 for call rental plus the £3.50 unless you opt to take Line Rental saver after that date which would then mean an equivalent of £9.49 line rental plus £3.50 for the calls package.
@boyadjian
Quote Hi,
I'm not happy with what is effectively a 12 month tie-in or lose the lot in the T&Cs
One of PN's selling points for me has always been the monthly contract.
It's an optional offer that we're making to you and the nature of it means that you would need to commit to 12 months having paid for the line rental up front for that period.
@peterhr
Quote Why do Plusnet need to make these increases?
The best way to explain this is firstly there has been a rise in inflation which accounts partly for the increase, secondly we wish to further improve our service and the initial experience of having that service provided, we've won another 6 awards over the last year and we're now Which? magazine's recommended provider which means we have higher standards to keep up.
@glloyd
No that's not what I'm saying at all. Now that we've achieved the awards and the Which? endorsement it means that we need to keep up a higher standard of service and support for our customers.
No that's not what I'm saying at all. Now that we've achieved the awards and the Which? endorsement it means that we need to keep up a higher standard of service and support for our customers.
Hmm I just got a reduction in my package price and now I am told it is going UP before I even get the reduction into play 
(my renewal date is the 23rd)
I was told this :-
but now they cost is going UP?
Surely they two statements are contradictory? Either the price quotes on Monday is FIXED for 12 months or it isn't which is it?
(my renewal date is the 23rd)I was told this :-
Quote 10:25am, Monday 31 Oct 2011
-snip-
This means your monthly charge for the Talk Evening and weekends plus the Unlimited Broadband will be priced at £xx.yy a month for 12 months on a non contract basis
but now they cost is going UP?
Surely they two statements are contradictory? Either the price quotes on Monday is FIXED for 12 months or it isn't which is it?
