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Customer Relations extended hours

Community Veteran
Posts: 19,106
Thanks: 447
Fixes: 21
Registered: ‎31-08-2007

Re: Customer Relations extended hours

Nope, wrong, they couldn't have been off many minutes because of the timings of your post and when | looked at who was on-line and when I then saw your post and when I posted. I think what you perhaps could read into my post is, that it might be a good idea to do a couple of checks at  several minute intervals before assuming they'd skived off Wink  AFAIK they do (have to) log off sometimes to complete or check on whatever task they are dealing with Smiley
Community Veteran
Posts: 18,980
Thanks: 2,130
Fixes: 27
Registered: ‎06-11-2007

Re: Customer Relations extended hours

so... what happened to the increase in staff promised about 5 years ago... ( Chris`s famous last words...... Give us time.... we`re getting there )..
.... and, surely, the hours after 18.00 are going to be busy (ier) because...
A.... most people work during the day, and use the internet in the evening... therefore ( faults/problems ) it would mean more phone calls at that time...
B... a smaller staff level in the early evenings will make call waiting times longer.....
ipso facto.... worse customer service is expected....  Cry
Community Gaffer
Community Gaffer
Posts: 17,713
Thanks: 702
Fixes: 167
Registered: ‎05-04-2007

Re: Customer Relations extended hours

@shutter,
The changes to shift patterns in this thread are specific to the team on the forums/social media/complaints. The rest of the support centre have different shift patterns covering 24/7.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Cecemf
Newbie
Posts: 9
Registered: ‎07-10-2014

Re: Customer Relations extended hours

Great news ! thank you guys