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Core Router Issues

Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Core Router Issues

For anyone that may be around at the moment, we're unfortunately experiencing core router issues at the moment which means that our website and internal systems are currently down. Please bear this in mind if you need to call us. This also means we're unable to post on service status at the moment.
We'll post more details as they become available
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: Core Router Issues

Our engineers have fixed the core router issue and our website and internal systems are back up.
Sorry for any inconvenience
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 1,617
Thanks: 22
Registered: ‎29-06-2010

Re: Core Router Issues

The portal is very slow this morning.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Core Router Issues

We're currently experiencing issues with our internal systems with appear to be having a knock-on effect with access to the Member Centre.
Engineers are currently investigating this issue at the moment. I'll post back once we've got the issue resolved.
I'm really sorry for any inconvenience this is causing you all.
Chris Pettitt
Cloud Environments Engineer
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: Core Router Issues

FYI all,
The website and our internal systems are now working as normal.
Service status has been updated and our engineers are monitoring the situation.
Sorry for any inconvenience and wishing everyone a good Easter weekend.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team