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Community Support Library

James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Community Support Library

Have you ever found yourself looking for help setting up something not covered in our main Help & Support pages? Or maybe you’ve worked out how to use something and think you could help others trying to do the same? A new router or mobile device maybe, or perhaps you’re into web-design?
If you’ve ever fancied yourself as a bit of a writer of help pages then here’s your big chance. The new Support Library beta means that if you’re registered as a Community Site user you can create articles about pretty much anything related to Plusnet services, so long as you think it will be of value to the community.
You’ll also be able to edit existing articles, so in a Wikipedia-type way, we hope that collective brainpower will create some great new help pages.  As you’ll see we’ve already started it off. There are some articles we’ve already moved across from the main support site that we think you’d relish getting your hands on.
But don’t fret if you’re not interested in writing yourself.. the idea is to provide a platform for a broad range of interesting and up-to-date tutorials on topics that we wouldn’t see in our ‘official’ support pages. And if there’s a topic you’d like to see written about why not ask in the Forums?  Oh, and my team will be writing for this too (did I say that?) so we’ll be on hand if you get stuck.
This is released as a beta trial.  It’s not without its blemishes and we’re looking for plenty of feedback about how you think it could be improved.
How does it work?
As a standard user you’ll be able to add new articles (see the guide here) and edit existing ones.  When you submit your changes you won’t be able to see the edits go live until they are approved by the Support Library beta moderators.  Your articles will remain in draft until the moderators approve it.
We’ve got a small moderation team and will be looking for volunteers to help us with this to make sure all the new content is useful, accurate and correctly assigned to categories.
In time we’ll look to include the new content into the Search of our main website so that new customers will find your Support content along with our own.
Plusnet Community Support Library beta goes live Thursday 23rd July 2009.
Please read the ‘What is this all about?’ section on the front page before writing a new article or editing any existing ones.
http://community.plus.net/library