i had the same this afternoon (tuesday)
i had a douple of disconnections, between 15.30 and 1700 . on one occasion it did not connect, alsmost is if i could not handshake with your modems, the second attempt i connected but had no data in or out . please note this is not a complaint , as so far have been very impressed with your service . i was wondering if this was due to a dos atttack . i also had at 1 point whilst browsing through your web site , what apperared to be a ghost connection . unfortunatley i did not do a ny pings or traceroutes which would have helped you further . i don't know if you keep connection stats at all but perhaps from these you may be able to tell what is happening . if this happens again i will run a ping trace routes and send them to you .
i did run a packet sniffer on one of my machines and also checked for any trojans but could not find anything amiss. thanks for your help in this .
i know really you need as much info as pos , as what type of modem etc and also to check my phone line .