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nicnames mail forward problem

N/A

nicnames mail forward problem

Please note - this has been the subject of a support ticket, curently closed, and it's not my intention to discuss it here. I am posting to find out if I'm on my own, or if there are others with a similar problem.

I have a problem with my email forwarding. About once a month nicnames (who currently host my domain name) has problems forwarding mail to my plusnet account (who are my ISP).
Problems last for a day or two and then mysteriously put themselves right.
Neither nicnames(.co.uk) nor plus(.net) have yet managed to track down the cause, and I'm sitting in the middle (sometimes) waiting for my email.
This has happened three times in the last three months since I started using plusnet.

Is anyone else suffering?

Tony Friis
10 REPLIES
N/A

nicnames mail forward problem

Do you use the +net anti-spam/virus system at all?

However, I would seriously sugest it is somthing on nicnames end. THey would ahve to confirm that every e-mail they receive leaves without error, until one goes astray before pointing at +net.
N/A

I don't use + anti spam

No I don't use that at all.
Also the problem affects all emails, and none get lost, they just sit and wait for a day or two, then all come through eventually. It seems to be the actual SMTP connection attempt which fails, which makes it difficult to sort out.
But as I said, I'm really interested in whether others have had the problem. Forum Guidelines suggest we shouldn't extend the problem discussion to here, though please correct me if I'm wrong.

Tony Friis
N/A

nicnames mail forward problem

You can by all means extend the discussion here, however, posting parts of the ticket, other than the ticket ID are prohibited without +net permission (legal mode off).

Can you please locate one fo the delayed e-mails, and paste the headers from it.

To do this in OE.

1: Right click on offending e-mail

2: Click properties.

3: On the window that opens, click the "Details" tab

4: Copy all the data in the text area of that screen and paste it into the forum.
N/A

nicnames mail forward problem

I hope this isn't too big!
I use Mozilla but here are two message headers, and some notes of mine.

I note that the bounce includes the text "illegal seek" I have not had this explained but was told that it was due to a failure to connect to +net !!!

Neither have I had it explained why +net should refuse an SMTP connection, or hang on an SMTP connection, which I am told had happened.

I'll be interested in your comments

Tony


----------------
The following email was sent to me at wedding@friis.co.uk
Nicnames tried to forward it to all@friis.plus.net
The message was bounced (temporary) by nicnames due to delays forwarding
The bounced message was forwarded to me by David (for information) direct to +net
Original sender changed to xxx.co.uk (also hosted by nicnames!! ISP freeserve)

A copy of the same message as actually received by me the next day(s) follows
----------------



From - Fri Jun 06 13:24:16 2003
X-UIDL: 1054901895.28329.elsecar
X-Mozilla-Status: 0001
X-Mozilla-Status2: 10000000
Return-Path: <david@xxx.co.uk>
Delivered-To: fr_plusn-friis-tony@friis.plus.com
Received: (qmail 28309 invoked from network); 6 Jun 2003 12:18:14 -0000
Received: from netmail02.services.quay.plus.net (212.159.14.221)
by mailstore with SMTP; 6 Jun 2003 12:18:14 -0000
Received: (qmail 25446 invoked by uid 10001); 6 Jun 2003 12:18:14 -0000
Received: from cmailg3.svr.pol.co.uk (195.92.195.173)
by netmail02.services.quay.plus.net with SMTP; 6 Jun 2003 12:18:14 -0000
X-SQ: A
Received: from modem-5.honey-damsel.dialup.pol.co.uk ([62.137.30.5] helo=Rover)
by cmailg3.svr.pol.co.uk with smtp (Exim 4.14)
id 19OGAf-0002Qw-0A
for tony@friis.plus.com; Fri, 06 Jun 2003 13:18:13 +0100
Message-ID: <013101c32c25$aaba1600$dd17893e@Rover>
From: "David xxx" <david@xxx.co.uk>
To: <tony@friis.plus.com>
Subject: Fw: Warning: could not send message for past 1 day
Date: Fri, 6 Jun 2003 13:16:29 +0100
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----=_NextPart_000_0125_01C32C2D.D744D9F0"
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2600.0000
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2600.0000

This is a multi-part message in MIME format.

------=_NextPart_000_0125_01C32C2D.D744D9F0
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: 7bit


----- Original Message -----
From: "Mail Delivery Subsystem" <MAILER-DAEMON@www2.fastweb.co.uk>
To: <david@xxx.co.uk>
Sent: Friday, June 06, 2003 1:09 PM
Subject: Warning: could not send message for past 1 day


> **********************************************
> ** THIS IS A WARNING MESSAGE ONLY **
> ** YOU DO NOT NEED TO RESEND YOUR MESSAGE **
> **********************************************
>
> The original message was received at Thu, 5 Jun 2003 11:53:17 +0100
> from cmailg3.svr.pol.co.uk [195.92.195.173]
>
> ----- The following addresses had transient non-fatal errors -----
> <wedding@friis.co.uk>
>
> ----- Transcript of session follows -----
> <wedding@friis.co.uk>... Deferred: Illegal seek
> Warning: message still undelivered after 1 day
> Will keep trying until message is 3 days old
>

------=_NextPart_000_0125_01C32C2D.D744D9F0
Content-Type: application/octet-stream;
name="ATT00287.dat"
Content-Transfer-Encoding: 7bit
Content-Disposition: attachment;
filename="ATT00287.dat"

Reporting-MTA: dns; www2.fastweb.co.uk
Arrival-Date: Thu, 5 Jun 2003 11:53:17 +0100

Final-Recipient: RFC822; all@friis.plus.com
Action: delayed
Status: 4.3.0
Diagnostic-Code: SMTP; 451 qq temporary problem (#4.3.0)
Last-Attempt-Date: Fri, 6 Jun 2003 13:09:53 +0100
Will-Retry-Until: Sun, 8 Jun 2003 11:53:17 +0100

------=_NextPart_000_0125_01C32C2D.D744D9F0
Content-Type: message/rfc822;
name="Acceptance.eml"
Content-Transfer-Encoding: 7bit
Content-Disposition: attachment;
filename="Acceptance.eml"

Return-Path: <david@xxx.co.uk>
Received: from cmailg3.svr.pol.co.uk (cmailg3.svr.pol.co.uk [195.92.195.173])
by www2.fastweb.co.uk (8.11.6/8.11.6) with ESMTP id h55ArHS23365
for <wedding@friis.co.uk>; Thu, 5 Jun 2003 11:53:17 +0100
X-Forwarded-by: www2.fastweb.co.uk
Received: from modem-93.utah.dialup.pol.co.uk ([62.137.95.93] helo=Rover)
by cmailg3.svr.pol.co.uk with smtp (Exim 4.14)
id 19NsMr-00019u-WE
for wedding@friis.co.uk; Thu, 05 Jun 2003 11:53:14 +0100
Message-ID: <006501c32b50$a31c6130$3220893e@Rover>
From: "David xxx" <david@xxx.co.uk>
To: <wedding@friis.co.uk>
Subject: Acceptance
Date: Thu, 5 Jun 2003 11:51:05 +0100
MIME-Version: 1.0
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2600.0000
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2600.0000

-------------------
Message text deleted here
-------------------




------=_NextPart_000_0125_01C32C2D.D744D9F0--




---------------------
End of forwarded bounced message

Now follows a copy of the same message as actually received by me the next day(s)
-----------------




From - Mon Jun 09 11:45:19 2003
X-UIDL: 1055155323.M224013P32317V000000000000000EI0005215B_5.elsecar,S=1921
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00000000
Return-Path: <david@xxx.co.uk>
Delivered-To: fr_plusn-friis-all@friis.plus.com
Received: (qmail 15681 invoked from network); 6 Jun 2003 18:21:16 -0000
Received: from marstons.services.quay.plus.net (212.159.14.223)
by mailstore with SMTP; 6 Jun 2003 18:21:16 -0000
Received: (qmail 10796 invoked by uid 10001); 6 Jun 2003 18:21:16 -0000
Received: from mx.last.plus.net (212.159.3.230)
by marstons.services.quay.plus.net with SMTP; 6 Jun 2003 18:21:15 -0000
X-SQ: A
Received: (qmail 20314 invoked from network); 6 Jun 2003 18:21:12 -0000
Received: from www2.fastweb.co.uk (195.82.124.33)
by mx.last.plus.net with SMTP; 6 Jun 2003 18:21:12 -0000
X-SQ: A
Received: from cmailg3.svr.pol.co.uk (cmailg3.svr.pol.co.uk [195.92.195.173])
by www2.fastweb.co.uk (8.11.6/8.11.6) with ESMTP id h55ArHS23365
for <wedding@friis.co.uk>; Thu, 5 Jun 2003 11:53:17 +0100
X-Forwarded-by: www2.fastweb.co.uk
Received: from modem-93.utah.dialup.pol.co.uk ([62.137.95.93] helo=Rover)
by cmailg3.svr.pol.co.uk with smtp (Exim 4.14)
id 19NsMr-00019u-WE
for wedding@friis.co.uk; Thu, 05 Jun 2003 11:53:14 +0100
Message-ID: <006501c32b50$a31c6130$3220893e@Rover>
From: "David xxx" <david@xxx.co.uk>
To: <wedding@friis.co.uk>
Subject: Acceptance
Date: Thu, 5 Jun 2003 11:51:05 +0100
MIME-Version: 1.0
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2600.0000
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2600.0000


-------------------
Message text deleted here
-------------------
N/A

nicnames mail forward problem

The first set of header show that it was collected by fast2web fine, then it seemed to egt delayed doing into the +net systems.

This does point to +net as being the issue.
N/A

nicnames mail forward problem

Yes there are several people who are quite mystified by this.
Why should it go wrong for such a small number of messages out of millions.
Why apparently only for connections between nicnames and +net.
and then why only for a day or two every few weeks
How does it right itself -
No-one has yet claimed to have DONE anything to set it right.

It also seems no-one else has seen this problem with their email.
N/A

nicnames mail forward problem

Quote
Yes there are several people who are quite mystified by this.
Why should it go wrong for such a small number of messages out of millions.
Why apparently only for connections between nicnames and +net.
and then why only for a day or two every few weeks
How does it right itself -
No-one has yet claimed to have DONE anything to set it right.

It also seems no-one else has seen this problem with their email.


Found this post while searching for something else .....

I'm also someone who has suffered from this forwarding problem. IIRC its only started occuring within the last 8 weeks.
N/A

nicnames mail forward problem

I only joined +net at the end of April.
The problem has occurred every few weeks ever since I joined.
If you've only had the problem for 8 weeks or so, it seems like it was my joining that started the rot Wink
If you don't mind, I'll let you know if I get it again. With two of us having the problem, they'll have to do something Cheesy

Tony
N/A

nicnames mail forward problem

I suspect it would take more than 2 users.

=100(2 / 10000)

Makes you even less than 0.02% of the customer base (10,000 is a poor guess) that is having the issues.

Make it 0.03%. I too have had this once or twice. Mainly concerning incoming e-bay notices.

There is only one way we could get an answer though.

E-mail is held on one system, until it can transfer it to the next.

Delays in this transfer can be, machine down, machine overloaded, queue dumps (dumping mail at intervals, rather than at soonest opertunity).

Only the people maintaining the machine, can present the logs, showing why it took so long.

These chances of getting these are less than slim-to-none, due to ammounts they deal with, and finding the entry (if they even log) is unlikely. If you can, these will prove great evidance in the fight against it.
N/A

nicnames mail forward problem

Dear Philip

Yes sadly I suspect you're right -
and there was I going raising my hopes!
(Oh, did I use the wrong sort of smiley - Sad )

Seriously though, I'm told that on the nicnames side, they tried a manual telnet into the smtp server while the problem was around and it first gave "connection refused" then the second time it just hung with no response - +net said they had no evidence of this happening and that nicnames ought to have a more resilient mail system.

So we await a further occurrence of the problem.

Tony