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my exchange has been updated but I don't have 2mb why ?

N/A

my exchange has been updated but I don't have 2mb why ?

My exchange is Dereham, norfolk.
I have checked your site for BT updates and I have reset my router but it's no faster on the speed test.

Please advise why I am not getting 2mbits speed , still 512kb download speed ie 60kb sec at best
4 REPLIES
slev
Grafter
Posts: 357
Registered: 30-07-2007

my exchange has been updated but I don't have 2mb why ?

Hi

have a read of the thread HERE

This will answer your questions

Regards

Ian
N/A

YEP fine read all that

But I have read all that and I still don't know why my speed hasn't moved up to 2mb. Everything says that I should be on 2mb but I'm not !!
slev
Grafter
Posts: 357
Registered: 30-07-2007

my exchange has been updated but I don't have 2mb why ?

Hi

Give Customer Support a call on 0845 1400030 and ask them to un-throttle your connection to 2 mb

Regards

Ian
N/A

Un throttle my Connection !!

Thanks for that but I thought that Free-online were un throttling all the users ?

I'll try customer support again and let you all know the outcome.

Thanks

Vic