OK so you cannot connect but you would need to tell us abit more for someone to try helping you further. Like do you get any specific error messages when you cannot connect? how does CuteFTP behave? is it that your username & password are not recognised,etc. Does your connection just time out (fail to form a connection?) what kind of connection are you using i.e dialup or ADSL,etc? what version of windows, what kind of modem,etc. All of these things would help to pin point the issue/s involved. Its very difficult without more information to go on.