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Upgrading

terryw
Newbie
Posts: 9
Registered: 25-08-2007

Upgrading

Suppose I upgrade to Home Surf then, at a later date, decide that I want to upgrade to Home Standard, what cost and difficulty would be involved in the subsequent upgrade.
(Is there a FAQ that answers this?)

Regards

Terry
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Upgrading

Hi,

We can change the account over from Home Surf to ADSL Home in a matter of minutes. If you are upgrading from the current Home Surf Special Offer (£59.99 for activation and modem) then there is a £30 charge. If you don't go for the special offer then there wouldn't be a charge.
terryw
Newbie
Posts: 9
Registered: 25-08-2007

Upgrading

OK. I've signed up anyway now to the special offer. Does the £30 charge if I upgrade apply to an upgrade in the first 12 months or even if I upgrade after the initial 12 months?

Regards

Terry
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Upgrading

The £30 charge only applies if you upgrade, downgrade or cancel within the first 12 months. After 12 months this fee no longer applies.