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Teething problem

N/A

Teething problem

My much anticipated f9 BB connection was activated yesterday, but I cannot connect. I have configued my Conexant router thusly: VC enabled, VPI 0, VCI 38, PPPoA VC-Mux.
However, when i input myusername@f9.co.uk and password, I cannot connect. According to the router log, the CHAP authentification fails. The user id and password are invalid too, apparently (this is the same id & password that works fine for the portal).

When i change to the bt_test@startup_domain id, the session goes up.

After emailing support with no joy, I called the 'helpdesk'. The attitude of the person who answered the phone stank. He said that a line test would be conducted, but could not offer a timescale. I asked why and his response was:

"if you took a car to a garage, would you expect the mechanic to tell you how long it would take to fix it?" sic.

I answered, "well, yes" and especially if it was an unused car and they'd had the best part of a day to look at it.

Getting into a battle of wits with a helpdesk - and at my expense - isnt satisfactory.

Anyhow, i've been googling and it seems Service Selection Barring may be behind my problem. Is this possible?

And, importantly, does anyone know how to get f9 support to do their job?
3 REPLIES
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Teething problem

I suggest you post your message on the "Customer Feedback" forum, where it will be seen by some of the Force9/PlusNet staff, who will exercise some initiative in bringing this to a satisfactory conclusion.
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Teething problem

IIRC, SSB is definetly behind your problem, as thats the way the ADSL Logins work (your realm (the bit after hte @) lets BT know which service provider to authenticate with)

Can you connect using bt_test_user@f9.co.uk ?
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Teething problem

Thread closed - respond in this thread

It is not necessary to post the same post in two different forums.