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Service Status: ADSL Connectivity - Resolved.


Service Status: ADSL Connectivity - Resolved.

Dear Customer,

We are pleased to announce that we have returned the failed network component to service, and following a period of careful monitoring we are satisfied that the platform is functioning correctly.

If you are still experiencing difficulty in connecting, please ensure that you have powered down your ADSL equipment and unplugged it from the wall for a period of one hour before reconnecting and powering it up. This will allow our termination equipment to pick up any "stale sessions" that you may have incurred as a result of the connectivity problem yesterday.

Kind Regards,
Customer Support.