Showing results for 
Search instead for 
Did you mean: 

Service Status: ADSL Authentication Information


Service Status: ADSL Authentication Information

Dear Customer,

Following the problems on the ADSL platform yesterday we are receiving a large number of authentication errors.

The reason for this seems to be that any connections that were open when the fault on the pipes occurred may now have a stale session on the BT RAS (Remote Access Server) that they were connected to.

If your connection appears to be in synch with the exchange but you are unable to connect then please follow the steps below in order to try and resolve the issue:

1. Disconnect your ADSL equipment from the phoneline for 30 minutes, as this should clear the session.

2. Try and connect to the following username and password:
* username: bt_test@startup_domain
* password: test

3. Then try to connect back to your own username and password.

If the above steps do not resolve your problem then we may need to raise your fault to BT. Please raise it through Contact Us in the first instance or, if this is not possible, call our friendly support team.

Customer Support