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PHP....

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PHP....

Hi, my site is 95% php based and i'd like to know WHY do i have to upload it to a completely different server?
This leaves me with a messey site address and if i recall it's not actually a dedicated 'web server' as such so the performance can't be expected to be great.

Can it really be that hard to enable php on the normal webservers?

Cheers, Liam
20 REPLIES
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RE: PHP....

I do have to agree with Liam here, having PHP on the homepages server and other none enabled one would make developing better, not having to keep swapping url's each time you want something dynamic or database access. Then customers registered domains could work properly. I have cjtm.co.uk but current have to swap to cgi.intelli..... to use php. much cleaner if I could use cjtm.co.uk/sendmail.php or something like that.
(maybe cjtm.co.uk/cgi-bin/sendmail.php)

Cheers
Chris.

> Hi, my site is 95% php based and i'd like to know WHY do i have to upload it to a completely different server?
> This leaves me with a messey site address and if i recall it's not actually a dedicated 'web server' as such so the performance can't be expected to be great.
>
> Can it really be that hard to enable php on the normal webservers?
>
> Cheers, Liam

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RE: PHP....

Force9,

I also would have to agree with Liam's request, and I am sure that I speak for all of Force9's customers whom use the PHP facilities here...

One other thing though - I noticed after running a PHP info request using HTTP: that you are using distribution 4.0.4pl1. Is it really that difficult to keep up-to-date with the stable releases of PHP? If you are not going to action Liam's request, can you at least update the version to the latest stable one?
According to php.net, the build that you are using is May 28 2001!! Over one and a half years old, and the latest version number is 4.3.0!!

We are a web site service, and so we need to be up-to-date for the benefit of our customers!

Kindest Regards,

Darren Brown
Managing Director

E-Maker Web Ventures Ltd
d.brown@e-maker.co.uk
http://www.e-maker.co.uk

> Hi, my site is 95% php based and i'd like to know WHY do i have to upload it to a completely different server?
> This leaves me with a messey site address and if i recall it's not actually a dedicated 'web server' as such so the performance can't be expected to be great.
>
> Can it really be that hard to enable php on the normal webservers?
>
> Cheers, Liam

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RE: PHP....

Cheers for the support guys!

I raised a ticket with it a few days ago, and stated pretty much what you said yourself Darren, here's what went on:


Support Wizard Journey]
[Technical query]
[PHP query]
[Additional Information]
Hi,
I'm currently *trying* to transfer my site on to your servers and i have a few queries/comments/problems/grumbles....

Firstly, your main webserver doesn't have php installed. WHY?
My site is almost all php based and therefore i have to use the 'secondary' server. This server, as you know has a 25mb limit that i'm sure i will use up eventually, but my greatest problem is with the php version.

I am having great problems using some of the essential functions as it's an old version (May 28 2001).
Would you please consider upgrading to a more stable/more secure version that will also solve a lot of problems users are having... i surely can't be the only one.

Thanks for your help, Liam.

-----------------------------


Dear Customer,

There has been much talk of this in the customer support forums. However, at the present time we are not going to be using the later versions of this software.

Regards,
Support.

-------------------------------
Is there any 'ballpark' like time you can give me?

Cheers, Liam
--------------------------------

Dear Customer

Unfortunately we are not able to provide an ETA.

If you have any further problems or require assistance please do not hesitate to contact us again.

Regards,
-----------------------------------


So, they are aware that it's an ancient version yet they, what, don't 'feel' like upgrading or what?

Force9: Correct me if im wrong but you are supposed to keep your customers happy?
Why not do a 10 minute task and shut us all up? What do *your* tech support do all day?

I must say tho, if your php version is nearly 2 years old, i'd love to know what other bits and bobs you've 'forgotten' to update. I think SECURITY is a key word here.

Moral of the story: Get it sorted people, keep things updated, keep customers happy.

Regards, Liam
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RE: PHP....

Liam,

You're welcome regarding the support!

Unfortunately, I shall be forced to move both our company, and all our customer's accounts to another provider if Force9 does not resolve this issue quickly.

Security is another issue altogether! What point is there in putting SSL on the web server, when most people use Perl or PHP to perform accounting/helpdesk related tasks containing confidential customer information?? I do have to point out that I would be curious of what the DTI would say regarding Force9's setup concerning this.

As you have rightly pointed out, it would only be a matter of maybe one hour's downtime at the most to update PHP. I wonder what Perl version is being used?? I need secure sockets layers on PHP-based helpdesk applications, and not basic HTML static pages! As I have already stated, should Force9 not resolve this issue within the next two months, I will have no alternative but to move both myself, and all of our customers(present and future) elsewhere. This level of service is unacceptable for running a business. It's up to them now...

Regards,

Darren Brown,
Managing Director.
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RE: PHP....

Oh, and one other thing...

I suggest that whom ever is posting to this thread on Force9's site, get someone who can make decisions involved - what I am saying is that if you do not have the authority to give the go ahead for the bove, then get someone who does involved! If you don't, then I will!!

Darren Brown,
Managing Director.
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RE: PHP....

Force9,

We agree with this totally! Surely your customers come first, Force9. We shall be watching this very closely, as any service which fails to give support at an 'acceptable' degree will be seriously looked at...

We are about to start a new project which (as stated by our outsource developers) requires a minimum of PHP version 4.2 to support all our sales consultants while on the road, with their laptops. Are you going to doing anything about this, or will we have to reconsider too?

We are simply not interested in any sort of 'ballpark' type of reply. As Mr Brown has quite correctly stated, how can any business serious rely on their provider when the service is such as this? Please resolve this issue with the utmost urgency!

Railex Systems IT Administrator.

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RE: PHP....


HI All,

I had the same problem with the PHP version they use and aslo the mysql version.

I have moved my main site to a new host and now I haev always the latest version and no problems what so ever. Also since I moved my main site to the new host I had 100% uptime (sorry I can not claim this from force 9).

To give you some Idea of the size of the main site 1.8GB used and I run on 60GB B/W.

By the end of feb I will also move my second site away from F9 as I need a min of PHP 4.2.3 and I am not prep. to change my code becasue of them.

If any one would like to know the host i use you can mail me on: admin@racehorseworld.com

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RE: PHP....

Peter,

Please can you send me the details on your ISP, as I would like to have a look at the services they provide.

Please email these to administrator@railex.co.uk

Kindest Regards,

Railex Administrator.
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RE: PHP....

I have been with Force9 for over 4 years, started out knowing not very much at all about web programing, as my knowledge has grown, so have my needs. I think I will be needing those details about that other ISP as well. I don't really want to have to move my sites away from force9 but like everyone else I need uptodate application support and a provide that will listen to my needs, and my many clients needs.

Sorry Force9, you had your chance...

Send Details: info@cjtm.co.uk
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RE: PHP....

I received this message today on the Contact Us page...

Dear Customer,

I have spoken to my Network Support Team and they advised that we will be upgrading our servers in the next couple of months. I'm sorry I cannot be more specific.

Regards,
Luke Horwath

I shall give them 2 months, but should the same situation remain, then I will be going elslewhere for my services...

Darren.
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RE: PHP....

To give you a few more details here...

The new CGI platform is currently in live testing with a closed user group. A few issues have been identified and pretty much ironed out. We are waiting on some specialist SCSI cables for the disk upgrade required to implement the replacement platform on our live service, these were shipped last week and once we have them installed we will be ready to go.

I would imagine that things will be up and running in the next week or two barring any further problems.

With Regards,

Ian Wild
PlusNet Customer Support
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RE: PHP....

Well done! It's nice to know we're listened to now and again!

Smiley

Thanks for letting us know....

Liam
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RE: PHP....

HI all,

question to force 9.

1. Which version of PHP you upgrade to.
2. Version of your Mysql you upgrade to.
3. Perl version if upgraded
4. when are you changing the contact from to make them more user friendly (ok I have not looked at it for a few days now).
5. I hope you upgrade the main server so there is no need any more to run on a limited 25MB CGI server from crofters.

thats it for now as I am sure this few questions keep you busy :-)

cheers
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RE: PHP....

> HI all,
>
> question to force 9.
>
> 1. Which version of PHP you upgrade to.

PHP Version 4.3.0

> 2. Version of your Mysql you upgrade to.

we will be upgrading to 3.23.54

> 3. Perl version if upgraded

Perl 5.8

> 4. when are you changing the contact from to make them more user friendly (ok I have not looked at it for a few days now).

I'm not sure what you mean by this, are you refferring to Contact Us?

> 5. I hope you upgrade the main server so there is no need any more to run on a limited 25MB CGI server from crofters.

No, the CGI platform will still run independantly from the main web server platform. This is the most secure way to provide a relaible service for all of our customers. Crofters has a space limit of 50MB per user (Anbd has done for about the last 18 months), if this is documented incorrectly anywhere please let me know.

> thats it for now as I am sure this few questions keep you busy :-)

I'm always busy, but never mind answering questions.

To add to this, the new platform goes into live Gamma testing on one of our smaller sister ISPs (Free-Online) tonight. Provided testing is successful it will be rolled out to Force9 and PlusNet within the next few weeks.

With Regards,

Ian Wild
Force9 Customer Support