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Line says 2mb, speed tests say 512...

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Line says 2mb, speed tests say 512...

Line says 2mb, speed tests say 512...

Hi, I got my line regraded today (thanks FOL), but I've run loads of speed tests from lots of different sites, and my average download speed is about 556kbs.. Is my account set correctly?

Thanks in advance,
Nic
1 REPLY
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Unthrottling the line Ivan

Hi Nic,

You will need to contact FOL support either by phone or by openning a support ticket (slower by ticket) you line will need to be unthrottled for you to get the full 2MB speeds. You will also need to do a reboot of your kit so that the upgrade takes full effect. The unthrottling by FOL can usually be done very quickly for users once the line has been upgraded.

Ivan
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