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Dell - not such a shower of [insert expletive] after all!

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Dell - not such a shower of [insert expletive] after all!

Just a note to say that after two months of trying to get some software from Michael's disciples - I finally hit gold!

Basically I placed a (pre-paid) 16k order with Dell late last year.

The order comprised some network switches, a 1TB NAS, a 42U cabinet and a 27U cabinet, along with some software from Symantec.

At the time of ordering, Symantec (backup exec) were in the process of upgrading from 10d to 11d, so their pricing/ordering systems were down for a short while.

This caused problems with the Dell third party ordering system, which resulted in repeated cancelled/re-instated orders for the software (hardware was fine and arrived within 14days)

The software finally turned up towards the end of Jan.

Cue a rather irritated me!

Various CS follow-up calls later, and Dell have volunteered to give me a 2k rebate on the order.

Cue a very chuffed me! (and the FD and MD are pretty happy too.)

Goes to show that customer service is not dead! It wasn't Dell's fault, but they took responsibility and took great steps to make sure that I'm happy, which I most certainly am.

I just wonder what I may have got if I'd called them to complain, rather than letting them phone me.
4 REPLIES
Community Veteran
Posts: 5,878
Registered: 04-04-2007

Dell - not such a shower of [insert expletive] after all!

Funny, we where just talking about Dell here and I was in my usual 'slag Dell off' mode. Nice to hear a problem solved though.
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Dell - not such a shower of [insert expletive] after all!

/Me hopes the refund comes in faster than the software Cool

*Goes to look at new toys I could spend this 'free' money on*
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Dell - not such a shower of [insert expletive] after all!

You could donate it to the 'Mand needs a Macbook' fund. Wink

I wouldn't even need it all hehe
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Dell - not such a shower of [insert expletive] after all!

Yay - they just called to confirm bank details for the refund!

I was very tempted to give them my details instead.