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Continous connection probs since upgrade

N/A

Continous connection probs since upgrade

Since my line has been upgraded to 1MB (about six weeks ago) I have been getting continual connection probs. My connection can just completely die. three or more times during an evening.
Usually from about 8:00pm onwards.

My router just loses the connection completely and has to renegotiate the ADSL again.
I never had this problem when the line was a 512K line.

I play FPS games competatively most nights so stability is probably more prefered than speed as when the connection drops cause the game to crash leaving me unable to re-connect to the server until my current connection times out. (sometimes 5 minutes).
I do not notice much difference in fps/ping/lag etc at either 512k or 1Mb.
Only difference is map download time.

What could be causing this?
Should I "downgrade the line back to a 512K and can free-online organsise this if i requested it and does it cost?

Thoughts appreciated please.
2 REPLIES
slev
Grafter
Posts: 357
Registered: 30-07-2007

Continous connection probs since upgrade

HI

First thing to do is Contact Customer Support via the Contact Us section in your member area, you will see there are topics to select for the problems you are having.

They will ask you to perfom some tests to try and solve your problems.

Kind Regards

Ian
N/A

Continous connection probs since upgrade

OK, But they all say i have to accept Charge if necessary :shock:

My router stats are

ADSL Link Downstream Upstream
Connection Speed 1152 kbps 288 kbps
Line Attenuation 57 db 15.5 db
Noise Margin 3 db 22 db

I think the noise is a little low and maybe the problem?