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CGI server query

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CGI server query

I have a php page on the cgi server, which contains an <A HREF=...> link which should make it possible for the user to download a text file with some information in it (the sort of thing I have done lots of times on an ordinary web server). However, no matter how I set the text file permissions, clicking on the link causes an error "You are not authorised to view this page".
Also, a JPEG image on the page which should be viewable with <IMG SRC...etc> is not. I suspect this may be to do with the way the server is set up, but customer support seems unable to tell me (!) so any help would be appreciated.
Thanks
Bob