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worst network provider, very very poor costomer service

btentacles
Not applicable
Posts: 2
Registered: ‎07-08-2015

worst network provider, very very poor costomer service

Hi everybody, please do not join plusnet. I complained many many times for my network problem but they dont care at all. look for another provider ie sky, virgin, BT.
4 REPLIES 4
AndyH
Grafter
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: worst network provider, very very poor costomer service

What problems did you have?
btentacles
Not applicable
Posts: 2
Registered: ‎07-08-2015

Re: You sent me email saying I can leave without a penalty now you want £19.75

plusnet rubbish do not join this service ever
Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: worst network provider, very very poor costomer service

Mod Note
Threads merged and moved to Business Users' Board.
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Townman
Superuser
Superuser
Posts: 20,176
Thanks: 8,223
Fixes: 104
Registered: ‎22-08-2007

Re: You sent me email saying I can leave without a penalty now you want £19.75

Quote from: btentacles
plusnet rubbish do not join this service ever

Now that is really informative.  You mention a "network" problem - well the "network" is largely provided by BTOR and between your property and the exchange is the same "network" as used by everyone (including Sky, BT, TalkTalk etc.) so if there is a problem with YOUR line, it will still be there.
If you want help, please answer Andy's question.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.