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slow speeds

dpsimmons
Grafter
Posts: 45
Registered: ‎08-05-2008

slow speeds

Sad i'm just wondering who else is having rele slow speeds my last speed test was
Today 10:34  133 kbps (16.6kB/s)  84 kbps (10.5kB/s)
been told by plus.net that its effectin a few hundred customers, well i'm hopin it gets fixed soon or i b lookin 4 a new isp.
21 REPLIES 21
dpsimmons
Grafter
Posts: 45
Registered: ‎08-05-2008

Re: slow speeds

can a mod move ths 2 the standard bb forum plz
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: slow speeds

Quote
been told by plus.net that its effectin a few hundred customers

That's the first I've heard of it, I'm assuming that the agent has got the wrong end of the stick.
*update*
I've just spoken to the agents in question and yes, you are affected by a problem which means your profile on our system will show as 'Not Set' or similar. I've produced a cunning workaround to update this and your profile on our side matches the BT one. Can you reboot your modem/router and try a speed test.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
dpsimmons
Grafter
Posts: 45
Registered: ‎08-05-2008

Re: slow speeds

thats made my connection slower, speed test done a lot quicker than this any other ideas about 2 reply to te support ticket after i have posted this.
dpsimmons
Grafter
Posts: 45
Registered: ‎08-05-2008

Re: slow speeds

DSL Status:  Connected
DSL Modulation Mode: MultiMode
DSL Path Mode: Interleaved
Downstream Rate: 4096 kbps
Upstream Rate: 448 kbps
Downstream Margin: 12 db
Upstream Margin: 23 db
Downstream Line Attenuation: 51 db
Upstream Line Attenuation: 15.5 db
Downstream Transmit Power: 12 db
Upstream Transmit Power: 19 db
Cisco Logo
 
PVC Connection

Encapsulation: RFC 2364 PPPoA
Multiplexing: VC
Qos: UBR
Pcr Rate: 0
Scr Rate: 0
Autodetect: Enable
VPI: 0
VCI: 38
Enable: Yes
PVC Status: Up

lastest speed test is
Today 16:50  145 kbps (18.1kB/s)  82 kbps (10.3kB/s)
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: slow speeds

Hi again,
The next thing I'd like to try is a dialtest from here, if you could reply to the ticket with a 30 minute window when you'll be able to disconnect your router I'll arrange for this to be done. We can then speedtest on your account from here and try to pin down the issue.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
dpsimmons
Grafter
Posts: 45
Registered: ‎08-05-2008

Re: slow speeds

about to reply now, how do the test takes to complete and could i have a phone call ones its completed so i know its safe to connect
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: slow speeds

The tests should only take around 10 minutes, I'll make sure someone calls you when they are complete.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
dpsimmons
Grafter
Posts: 45
Registered: ‎08-05-2008

Re: slow speeds

many thanks just posted a reply i will be ofline at 17.14 so you can do the test from 17:15
Daniel Simmons
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: slow speeds

OK thanks, still waiting for a disconnection Wink
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
dpsimmons
Grafter
Posts: 45
Registered: ‎08-05-2008

Re: slow speeds

thanks chris for resolving the issue as soon as you did Smiley looks like i be staying with plus net Smiley great customer support
Antp
Dabbler
Posts: 14
Registered: ‎28-08-2008

Re: slow speeds

Yes i have been experiencing an extremely slow connection over the last few week!!!
The last test i did gave me these results:  656 kbps (82kB/s)  55 kbps (6.88kB/s)
Which after being forced to cope with around 256kpbs connection for the last 3 years is really annoying!! *please upgrade my phoneline.
Can you please try the same speed test on my line.
Thanks in advance.
P.s i forgot to put it took me 23 Seconds to load the plus.net homepage!
      and 17 seconds to load this post!!!!
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: slow speeds

Hi Antp,
Part of the reality is that you are a very long way from your exchange.  The highest downstream attenuation that routers report, is 63.5dB, and that's exactly what yours is, showing that you're a long way from the exchange itself.
Your connection profile is currently set to 1000Kbps.  Can you try rebooting your router and seeing if you notice an improvement in speed?
Antp
Dabbler
Posts: 14
Registered: ‎28-08-2008

Re: slow speeds

We a geographically located no more than 2miles from the closest exchange.
is there not anything else we can do to make our connection faster?
Ive just run Speedtest.net again and got these results:
683kpbs Download 38kpbs upload - My upload speed has never ever been that low.
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: slow speeds

I'm certain that's the case, but the wiring could take a very roundabout route to the exchange.
Just as a precaution, I'd try changing your filters, making sure that you are connecting directly to the master socketvia a filter and try using a different router if at all possible.
If you see that after that that you are seeing a lower downstream attenuation, then we have a result.