port phone number from plusnet to sky
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port phone number from plusnet to sky
22-08-2017 6:15 PM
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Trying to join sky and they say they are unable to port my phone number which is used for my business. Is this the norm?
Re: port phone number from plusnet to sky
on 22-08-2017 7:07 PM - last edited on 22-08-2017 10:50 PM by Mav
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You should be able to. See
Moderator's note by Mike (Mav): Post released from Spam Filter.
Re: port phone number from plusnet to sky
23-08-2017 6:44 AM
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Yes, thanks, but doesn't really help when you have a plusnet adviser on the phone saying "this can happen, its just one of those things". Not good enough really.
Re: port phone number from plusnet to sky
23-08-2017 8:08 AM
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UNLESS you are moving from a business account to residential or vice versa
Obligations imposed on a communications provider to provide number portability to its subscribers and to provide portability to other communications providers are set out in General Condition 18 ("Number Portability"). Ofcom has got powers to enforce any breach of that Condition under sections 94 to 103 of the Act. Civil liability for breach of that Condition could also arise, but Ofcom must first give a consent for the bringing of such civil proceedings under section 104 of the Act.
Quote GC18 back to them. It's an OFCOM requirement to be able to port your number.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: port phone number from plusnet to sky
08-09-2017 10:33 AM
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All migrations are these days Gaining Supplier Led - I think there needs to be some clarity here ...
- Is Sky claiming that Plusnet is blocking the number port? (Very unlikely)
- Is Sky claiming that BT is blocking the number port? (Some possibility)
- Is Sky simply saying that they do not (will not) port your existing system into their network?
Your best approach might be to tell Sky that you deem number porting to be a matter of contract and that a failure to do so will mean they do not get the business. Do not accept Sky's difficulty making.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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