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costs verus speed

billium
Dabbler
Posts: 13
Registered: ‎07-02-2010

costs verus speed

I've been with you > 10 years but am considering moving on.
I have customers that I have recommended to Force9, that have higher up speeds than my down speed, and pay less!
I pay £32 a month for ~ 1.1 Mb at the moment.  The speed is slowly getting worse due to the soaked land.
I was on ~ 2Mb in November.
Quote
Modem report:
> adsl info --show
app: adsl info --show
adsl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 8000
Channel: INTR, Upstream rate = 576 Kbps, Downstream rate = 1344 Kbps
Link Power State: L0
Mode:                  G.DMT
Channel:                Interleave
Trellis:                ON
Line Status:            No Defect
Training Status:        Showtime
                Down            Up
SNR (dB):      11.4            10.0
Attn(dB):      63.5            31.5
Pwr(dBm):      15.9            12.6
Max(Kbps):      1568            744
Rate (Kbps):    1344            576
                        G.dmt framing
K:              43(0)          19
R:              16              16
S:              4              8
😧              8              4
                        ADSL2 framing
MSGc:          1              1
B:              67              17
M:              2              8
T:              1              1
R:              10              16
S:              2.1470          8.8888
L:              544            144
😧              16              4
                        Counters
SF:            44335018                44335121
SFErr:          1023            572
RS:            753695310              376848528
RSCorr:        106295          3015
RSUnCorr:      7150            0
HEC:            943            318
OCD:            15              0
LCD:            0              0
Total Cells:    2389063539              0
Data Cells:    104633972              0
Drop Cells:    0
Bit Errors:    0              0
ES:            4437            0
SES:            2690            0
UAS:            204            0
AS:            753698
INP:            1.17            1.77
PER:            1.87            1.94
delay:          8.58            8.88
OR:            29.80          28.80
Bitswap:        0              0


I can get better speed and all phone usage from Three for £25 a month.  I haven't tried mobile for serious stuff yet as the signal is low.  But with some work I can improve that..
I think my options are: buy another contract with a mobile company and drop BT /Plusnet, keep the land line and may be a cheap isp (talktalk) contract  and another mobile data contract.
I look after a few companies in the dales, who have much better broadband than me.  One is a Linux server so SSH is no problem, but another is Win2003 ... painful to administer at my speeds.  Hence this post.
Thing I don't know is how good are mobile operators at providing data?  My Three contract is 'all you can eat ' , but I rarely use it.  Can one use VPN and is it reliable?  Is mobile a viable alternative to broadband?
5 REPLIES 5
billium
Dabbler
Posts: 13
Registered: ‎07-02-2010

Re: costs verus speed

50 views and nobody uses mobile for internet. Roll_eyes
Today a big speed improvement, without doing anything.
Quote
> adsl info --show
app: adsl info --show
adsl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 8000
Channel: INTR, Upstream rate = 512 Kbps, Downstream rate = 2208 Kbps
Link Power State: L0
Mode:                  G.DMT
Channel:                Interleave
Trellis:                ON
Line Status:            No Defect
Training Status:        Showtime
                Down            Up
SNR (dB):      5.8            11.0
Attn(dB):      63.5            31.5
Pwr(dBm):      16.7            12.6
Max(Kbps):      2400            704
Rate (Kbps):    2208            512
                        G.dmt framing
K:              70(0)          17
R:              10              16
S:              2              8
😧              16              4
                        ADSL2 framing
MSGc:          1              1
B:              67              17
M:              2              8
T:              1              1
R:              10              16
S:              2.1470          8.8888
L:              544            144
😧              16              4
                        Counters
SF:            1080466        1080468
SFErr:          61              22
RS:            36735856                9182975
RSCorr:        5988            105
RSUnCorr:      391            0
HEC:            51              17
OCD:            0              0
LCD:            0              0
Total Cells:    95651776                0
Data Cells:    344138          0
Drop Cells:    0
Bit Errors:    0              0
ES:            4519            0
SES:            2691            0
UAS:            292            0
AS:            18368
INP:            1.17            1.77
PER:            1.87            1.94
delay:          8.58            8.88
OR:            29.80          28.80
Bitswap:        0              0

max Kbps  from 1568 to 2208. The speed test goes from 1100 to 1600.
OwenRPNET
Not applicable
Posts: 1
Registered: ‎12-03-2013

Re: costs verus speed

Thank you for getting in touch.  I'm  sorry to hear you have been having difficulty with slow speeds.  Having run a complete diagnostic on your line today, I can see that historically your speed has fluctuated between 1 and 2 Mbps, which is on-target for your line estimates, which are shown below:
Speed:    1000
Min:    750
Max:    2500
When I tested the line earlier today, you were getting 1.3 Mbps, however I could see that the signal-to-noise ratio on the line had been higher than its target (at 12dB, with a target of 6dB).  This means there could have been some noise or interference on the line at the time.  On a line as long as yours, even the slightest noise could cause you a noticeable change in speed.
However, I can see from your newer post that the signal-to-noise ratio has gone down now, and hence your speeds have improved.
In future, if this happens again, in order to see if we can bring the noise level down, I would advise you to perform a few checks with the physical connection in the first instance to eliminate any potential sources of the interference from your end of the connection.  The checks are the following:
* Connect using a different router if you have one.
* Connect using a different microfilter.
* Connect into the test socket.  This is located behind the faceplate of the master socket, so you will need to remove the faceplate with a screwdriver first.
Allow the line chance to settle for 48hrs once these changes have been made, you can then raise a fault online via the member centre at faults.plus.net
As regards cost - business services do naturally have a higher charge than residential services, due to the level of support given, shorter call queues and fault turnaround times.
As regards to using a 3G mobile network as your primary means of internet connection, this is not a service we offer, so I would only be speculating and we are not really in a position to comment on how that might work.  There may be issues with certain protocols such as VPN as you mentioned.
Please feel free to give us a call on  0114 296 5182 if you would like to discuss the connection, or any other issues any further.
billium
Dabbler
Posts: 13
Registered: ‎07-02-2010

Re: costs verus speed

Thanks for the answer OwenRPNET
Not really a tech query.  Thanks for the test, at least I know my modem is reporting the correct speed. I live in a group of houses ~6km away from the exchange and we all get these poor speeds.  I understand the ground is sodden (also I'm electronics engineer Smiley ) It is more about cost.  I can only see things getting worse and have to justify the cost.  I just think it is wrong to charge the same price for a service that is up to twenty times slower than the max.  I wonder what the UK average is? There should be some price bands.  I know Plusnet do not do mobile and understand the higher rate for business.  What I wanted to know is mobile (3G) a viable alternative to fixed line broadband (approaching midband) because the costs definitely are.
Dippy
Grafter
Posts: 25
Thanks: 12
Registered: ‎31-01-2012

Re: costs verus speed

I have to agree - pricing should be banded. That will act as an incentive for suppliers to get equipment and lines upgraded so they can earn more money by shifting customers into the higher price bands. In theory the market should do this automatically but only where there is genuine competition. In my experience the reliability of mobile data is simply not good enough, so we are all stuck to what BT provide. I am a little irritated that all my friends have cheap residential packages with FTTC getting high rates. I pay more for my business package and am getting *only* 8Mbps average. It does drop to 1Mbps so I do know what it must be like for you. But it is crazy that we are paying the same for quite different services.
AlaricAdair
Champion
Posts: 5,658
Thanks: 652
Fixes: 1
Registered: ‎21-03-2011

Re: costs verus speed

Maybe PN could ask Openreach to install ADSL Loop Extenders ... http://www.idpc.com/loop-extenders.htm just for these remote sites.
Now Zen, but a +Net residue.