cancel
Showing results for 
Search instead for 
Did you mean: 

business option 3 woes

Johnpayne
Dabbler
Posts: 12
Registered: ‎17-09-2009

business option 3 woes

I recently (today) upgraded from plusnet extra to business option 3 because my family has been constantly going over the 60gig limit on extra due to work/social uses.
I was confused when i was told that i would now be paying £42 a month JUST for broadband when it showed me £32 at first and it doesnt show the added tax unless you go through looking into the fine print and still doesnt make it very clear until you have allready payed.
So yes we really cant afford broadband at this price and really need to revert back to extra or find some other provider, if we only havve to pay the next months fee that's fine.
So yeah any tips? :L
Thanks John
8 REPLIES 8
Community Veteran
Posts: 5,658
Thanks: 652
Fixes: 1
Registered: ‎21-03-2011

Re: business option 3 woes

£28 for Business  Option 3
£8.50 - enhanced care charges (better escalation when things go wrong)
VAT @ 20% £7.30
Total = £ 43.80  Unless I'm mistaken BO3 is contract for 12 months or longer.
Have a look at the detail on your web account page - your invoice will give full detail.
You might be able to drop the enhanced care...?
I think there is a short grace period too, but you need to check the T&C's
Now Zen, but a +Net residue.
Johnpayne
Dabbler
Posts: 12
Registered: ‎17-09-2009

Re: business option 3 woes

Thanks for the reply, what exactly do you mean by a short grace period?
Also where can i see the option for enhanced care?
I don't remember taking this option either.
Also does this apply to me? http://www.plus.net/press/press_releases/030804.shtml
Thanks John
edit - Just checked out the enhanced care option and i don't currently have it.
Also found this post by "Dave" one of the plusnet employees -
This is what I've just briefed out the support team in case anyone other than myself mis-understood the rules
If an ADSL customer within the first 45 days of their contract wishes to leave they can take advantage of the PlusNet Guarantee.
This allows them to migrate to another ISP and we will pay the migration fee (up to a value of £12.99).
If they are in an annual contract and request to leave under the PlusNet Guarantee within the first 45 days then you can break the annual contract.
Any and all deferred activation/hardware/migration fees would still stand.
They would have to pay for the ADSL service up until they've migrated out but you wouldn't have to pay the remainder of the annual contract.
The refund will be issued on receipt via Contact Us/Letter an invoice for the migration fee.

I would assume that would still mean i could migrate within the 45 days because i just took out a new contract on plusnet business coming from residential.
Also came across this http://www.oft.gov.uk/about-the-oft/legal-powers/legal/distance-selling-regulations/
And this - http://www.businesslink.gov.uk/bdotg/action/detail?itemId=1073792577&type=RESOURCES
When selling to consumers using distance-selling methods you must give them a cooling-off period during which they have an unconditional right to cancel the contract.
In the case of services, the cooling-off period normally ends seven working days after the day the order was made - or after written confirmation is received.
In the case of goods, the cooling-off period normally ends seven working days after the day the goods are received.
Consumers must inform you in writing - by letter, fax or email - of their decision to cancel.
Consumers' money should be reimbursed as soon as possible - within a maximum period of 30 days.
Johnpayne
Dabbler
Posts: 12
Registered: ‎17-09-2009

Re: business option 3 woes

And this - http://www.plus.net/info2/legal/business/index.html
yes ive been busy, just want to get this sorted it's stressing me out.
Superuser
Superuser
Posts: 10,037
Thanks: 1,355
Fixes: 73
Registered: ‎06-04-2007

Re: business option 3 woes

[quote=http://www.plus.net/business/broadband/]
Business Broadband Option 3 starts at £25.00 a month on a 24 month contract. If you live in one of our low cost areas you'll pay this price every month. If you live outside of one of these areas you'll pay from £32.00 a month. Prices vary for 12 month contracts.
(and at the bottom of the page)
Minimum contract length of 12 months applies. Prices displayed are exclusive of VAT.
[quote=http://www.plus.net/support/broadband/products/biz_broadband_faq.shtml#bf20]
Prioritise Service is included with Business Broadband Option 3 automatically.
I think the best way forward is to contact the Business Support Team on 0114 296 5182. A discussion with the Customer Options Team on 0845 140 6002 (09:00 to 17:30 Mon-Fri) might also be useful.
David
Johnpayne
Dabbler
Posts: 12
Registered: ‎17-09-2009

Re: business option 3 woes

Yes i will do that in the morning
Also came across this thread http://community.plus.net/forum/index.php/topic,88568.0.html/
seems this guy was in the exact same position as me except he wanted to go back to plusnet Pro and i want a mac code to leave.
Johnpayne
Dabbler
Posts: 12
Registered: ‎17-09-2009

Re: business option 3 woes

Just an update phoned PN this morning and requested my MAC key and the said i would have it withinin 5 working days.
They also said i wouldnt have to pay any more than my next months fee and whataver i used while on the package, so fingers crossed it all goes smoothly when the time comes 😛
Community Veteran
Posts: 1,850
Registered: ‎04-04-2007

Re: business option 3 woes

Hi John
I looked at this one earlier today. It seems that when you raised a ticket on your consumer account asking to be moved to the Business Opt 3 product, the agent who picked that up did just that.
We normally recommend that our agents actually ascertain that a customers usage is suitable for our business products and that the customer fully understands what they are asking for. This approach is designed to alleviate situations such as this. We failed to ask the question and you ended up on a product which was unsuitable for your needs.
We did exactly what you asked but should have checked that this was the correct approach for you.
We've educated said agent and hopefully a lesson has been learned.
Mark
Highlighted
pcoventry
Grafter
Posts: 434
Registered: ‎26-11-2007

Re: business option 3 woes

We have done the same and no questions have been asked. I also need it for streaming but to be fair I won't be using it much during 7-10pm and the times I am do I am happy to wait for things to load.
As long as I can connect to steam to get test content I am fine with that. Oh and Spotify overnight to listen to music. As long as External FTP is okay from say midnight to 3pm and e-mails and skype works. Not really bothered and happy to pay the £32 a month to PN because your worth it.
dick:quote