| Quote from: Mark |
Hi burtonbytes
I'm sorry to hear that you're having difficulties with your service.
I'll address some of the points raised in this thread and in some recent others.
Our original design of the current business products ensured that "mainstream" business apps such as VPN, VOIP etc recieve the highest priority on our network. This remains a very attractive proposition for our Corporate and SME base. From the recent feedback, I fully accept that we may not have given enough consideration to home workers and soho users. I fully appreciate the difficulty an IT reseller / VAR consultant / System builder could experience when building a windows box and needs to pull down several meg of windows updates. You Tube capped at 1MB 7-10pm is also perhaps a bit restrictive.
I also acknowledge that we may not have fully addressed the requirement for home workers to have a decent consumer experience outside of core business hours.
That said, the product economics were worked based on "standard" business use. What impact any tweaking of the rate limits will have needs to be worked out. Looks like I'll have my head buried in a spreadsheet for a bit.
I'll review the current limits with my colleagues and update the community with where we get to. Making no promises, but the feedback in this and a few other threads has been very useful.
Mark
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This being my first visit to these forums, the result of wanting to try find a faster class of BB than my current, before looking here it was looking dificult, but after reading some of your comments it is looking nigh impossible to get a faster eqevalent package, please bere in mind when I bought this package nearly 8 years ago and being a customer previouse to this with PN and prier with Madasafish this was one of the top packages at a cost of £24.99 a month including hosting my registered name on the "PlusNet Teleworker Premier up to 8Mb " this was described as a unlimited unrestricted account and has been superb except for the last year or thereabout and although there have been a number of problems with the actual connection requiring repeted router resets, the bigist problem is in streeming media daytime and evenings I window both BBC News and Sky News on top of my worksheet/screen and children/grandchildren running XBox sometime in the normal working day, but on evenings I run Sky on line (all live, cannot DL/Record and 1 or 2 Xbox's if other services are needed, the dificulty increases!
First the Sky allows low/med/high formats and then HD! For HD the server performs a line test and states "Unusable after this even the normal feed will only run in low quality with frequent "Buffering"! Trying the top "High" quality setting results in play/buffer of around 30/70 and totaly unwatchable (incidently even the news during the day is low qual)
I am told (by Children/GrandChildren) that the XBox is even worse as evidently after a Kill" the "Respawn" takes place followed by an "Imideat Kill" folowling "Camping" makingn the games virtualy unplayable!
As I said this PlusNet Teleworker Premier up to 8Mb (at the time relativly expensive) has given me aproxamatly as an average 100GB per month sometimes 150GB next 50GB at an aprox ratio of between 30%-40% to 70%-60% prime time to free time so some will say I have had a good run for my money, this I will not dispute, but even somthing that has become "Inexpensive" purly through "Customer Loyalty" is no longer cheep if the needs are not being met, and I feel that the throteling or "Shaping" that has been introdused has made this package nearly unusable for what is needed, why this has occured I do not know as I am sure that it was said that there would be no caps on either total usage or line speed and was reasured that it did not have to conform to the then curent "Fair usage" clause
I was told that the Buisenes class 3 would do what I needed, but reading here, I cannot see that being the case
Mark
I marked your post because you are curently looking at these issues, I can no longer find the specifications for these "Teleworker Premium" packages, but perhaps you can find them, as I remember there were no restrictions on catagories ( do not think they were even defined back then but added later with this throttling on the games and streeming sections the 2 most affected (at least in this package without VOIP or VPN (very much experimental back then)
OK I think the package has been chainged since back when it was offered however I think that if this Package was reoffered without this limit on the Streaming and Games from what I have read in these last 2 days, I think you would have a package that would suit most of your home workers, especialy if there is a upgrade path to the present 20MB and faster products as they are introdused and brought on line
Hope this helps and that also you can coment on this package and why these restrictions were appended or is this an effort to move old contracts into the "New Bundles"
T.I.A.
GW.
As a PS
one of the last tickets I raised about the speed issue I was told it was definatly a BT Line Problem and to report it to BT, This I did and was instructed thst the normal tests were not showing any problems and if an engineere camne out and could not find a problem it would cost me £120 So I checked with suport and was reasured it was a line fault, the engnere came and ran tests at the Master box then went to the exchange! Guese What "No Fault Found" needles to say I was more than a little upset! Especialy as it made no diferance to my conection problems and line speeds!
