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World Pay IWL 250 unable to connect to router

Barcafe2017
Newbie
Posts: 1
Registered: ‎28-07-2018

World Pay IWL 250 unable to connect to router

Hi,

 

I have used the above card payment machine successfully for over a year, suddenly the router does not show the device as on the network (although the machine says it is connected correctly), therefore unable to take card payments, have been advised by Worldpay it is a plusnet issue, PlusNet unable to resolve, suggesting try port forwarding or allowing via DMZ, but as I cant see the device, I cannot configure it, perhaps some help on adding the MAC address ?? 

Anyone else had the same issue?

2 REPLIES
Moderator
Moderator
Posts: 18,589
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Registered: ‎06-04-2007

Re: World Pay IWL 250 unable to connect to router

Moderator's note:

Moved from Broadband to Business

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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Plusnet Help Team
Plusnet Help Team
Posts: 10,104
Thanks: 3,195
Fixes: 508
Registered: ‎21-04-2017

Re: World Pay IWL 250 unable to connect to router

Hi there.

Is your card machine connecting over WiFi or via an ethernet cable to the router?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team